Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Banking Operations Management
Professional Skills Set
Languages
Hobbies and Interests
Disclaimer
Affiliations
Languages
Timeline
Receptionist
TUKARAM CHIKANE

TUKARAM CHIKANE

Nanded

Summary

  • An entrusted with the vital responsibility of managing the operations and the compliance of the branch while ensuring the profitability of the branch. Also managing the entire day-to-day operations in the catchment, capturing business opportunities through new relationships, and increasing the wallet share of the existing customers through impeccable service quality.

Delivered excellent result in:

  • RETAIL BANKING OPERATIONS
  • AUDIT HANDLING
  • RELATIONSHIP BUILDING
  • FINANCIAL ADVISORY SERVICES
  • INVESTMENT BANKING
  • CROSS SELLING FD,RD,MF AND ASSETS

Overview

4
4
years of professional experience
4
4
Certification

Work History

Deputy Manager

INDUSIND BANK LTD.
NANDED (MH)
03.2023 - Current
  • Service Delivery Manager (Ops) ( It is DBM backup role, as an second authorizer at Br)
  • Ensured compliance with applicable laws, regulations, policies, procedures, and internal controls.
  • Worked closely with internal teams such as Fraud Prevention or Risk Management to ensure compliance with applicable rules and regulations.
  • Investigated suspicious transactions reported by customers or detected through system monitoring tools.
  • Managed daily workflow of incoming authorization requests from multiple channels.
  • Compiled and maintained records of all authorization activities, including approvals, denials, and cancellations.
  • Assisted customers with questions regarding their accounts or services provided by the company.
  • Conducted reviews of customer applications to ensure they meet established criteria and standards.
  • Verified accuracy of documents submitted by customers before making an approval decision.

Deputy Manager

AXIS BANK LTD.
PUNE (MH)
04.2022 - 02.2023
  • Branch Relationship Officer.(Ops)
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Created processes for handling customer complaints effectively.
  • Maintained records of all operational activities for future reference.

Assistant Manager

AXIS BANK LTD.
Pune
07.2020 - 03.2022
  • Branch Relationship Officer.(Operations)
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.

Education

PGDBS (Post Graduate Diploma In Banking Services) - Banking And Financial Support Services

Manipal University Bangalore
Bangalore
01-2020

B.Com - Accounting

YCMOU Nashik University
03-2015

MBA (Marketing) - Marketing

Sinhgad Business School, Pune University
true

HSC (Science) -

Latur Board
Nanded

SSC (Science) -

Latur Board
Sagroli,Nanded

Skills

  • Quick Decision-Making Abilities
  • Problem-Solving
  • Time Management Abilities
  • Active Listening
  • Excellent Communication
  • Self Motivation
  • Operations Monitoring
  • Professionalism
  • Health and Safety Compliance
  • Teamwork and Collaboration

Certification

  • Post Graduation Diploma in Banking Services from Manipal Academy of Higher Education, Bangalore. (PGDBS)
  • NISM (AMFI) Series V-A : Mutual Fund Distributors Certification Examination. (EUIN Certified- Mutual Funds)
  • NISM (AMFI) Series : VI Depository Operations Certification Examination. (Stock Market)
  • IRDA SP Certification. (Insurance)
  • MSCIT
  • Excellent knowledge of Banking Software’s: Finacle, Saksham360, CRM.

Accomplishments

  • At Axis Bank Ltd:
  • Elevation in FY 2021-2022 as Deputy Manager from Assistant Manager. (eligible for fast track promotion in 18 months).
  • In recognition of efforts in FY 2021-2022 rewarded with rating 4 (MP+)
  • In recognition of efforts in FY 2020-2021 rewarded with rating 4 (MP+)
  • Awarded by Cluster head as “Employee of month-October 2020” for life insurance business.
  • Awarded by Max Life Insurance for overachievement of business for month of July’2021, Certificate signed by Rahul Dravid Sir.
  • Awarded by Cluster head for outstanding performance in March 2021 for qualifying ‘BATTLE OF PRIDE’ contest.
  • Awarded by Cluster head for outstanding performance in JFM ‘March Mania Contest’ for life insurance business.
  • Surprise gifts for Champions by Axis Mutual fund AMC for MF business.
  • Appreciated by supervisors over excellent customer service gradually.
  • Key player in achieving “Axis Gold Program’ for the Branch. (Excellency in Customer service are called Gold Branch)
  • At IndusInd Bank Ltd:
  • NPS star SDM award winner for Q3.
  • Qualified for Quantinnum programme (aspirant for fast track promotions)

Banking Operations Management

*Branch Authorizer for  NEFT, RTGS, FUND TRANSFER, IMPS, FD, RD, FOREX REMITTANCES, SIP and Mutual funds transactions.

*Authorizer for Salary processing, EPH, Tax payment.

 *Ensuring KYC and AML norms of bank compliance all the time.

*Retail forex transactions, inward/outward remittance, Travel card       loading/reloading.

 *Issuance & Surrender of Lockers.

 *Joint custodian for Vault & Safe deposit lockers., Custodian for Instant Kits.   *Handling of Legal Statutory Notices by Enforcement Authorities.

 *Timely closure of vault and FRFC., Cash Handling, Petty cash handling.

* CTS Outward and inward cheque clearing and positive pay System.

Professional Skills Set

  • Excellent customer handling.
  • Good command over written and spoken English
  • Good Knowledge of Computer.
  • Confident, Patience, Quick Learner and self-motivating attitude.
  • Excellent communication and organizational skills.
  • Self-confident.
  • Positive Attitude.
  • Handling stress/pressure situation.
  • Adaptable condition as per organization wants.
  • Learned timely activities from banking and compliances, protocols and bank values.

Languages

  • Marathi
  • English
  • Hindi

Hobbies and Interests

Improving skills and advance farming

Disclaimer

I hereby undersigned & declared that all the information given above is true as per my best knowledge.

Affiliations

In order to feel energetic, I like to work out every day at the gym. Play cricket on the weekends to relieve tension.

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Deputy Manager

INDUSIND BANK LTD.
03.2023 - Current

Deputy Manager

AXIS BANK LTD.
04.2022 - 02.2023

Assistant Manager

AXIS BANK LTD.
07.2020 - 03.2022

PGDBS (Post Graduate Diploma In Banking Services) - Banking And Financial Support Services

Manipal University Bangalore

B.Com - Accounting

YCMOU Nashik University

MBA (Marketing) - Marketing

Sinhgad Business School, Pune University

HSC (Science) -

Latur Board

SSC (Science) -

Latur Board
TUKARAM CHIKANE