Tulasi Merugu
Team Lead
Hyderabad
Summary
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Team Leader
Accenture Solutions
08.2019 - Current
- Auditing a statistical sample of the user reports done by the agents and then reporting the results of the study.
- We have prepared comprehensive reports for the Weekly Business Review (WBR), Monthly Business Review (MBR), and Quarterly Business Review (QBR) to share with the client and respective managers.
- Identify the agents failing to meet predefined quality standards and get the root cause of why
- Identifying the problem by doing RCA and implying solution by conducting training or refresher sessions to the agents on workflow, process or policy
- Maintaining quality service by establishing and enforcing organization standards
- Monitor and managing the flow of day-to-day operations
- Keep the program manager informed of task accomplishment, issues and status
- Creating monthly metric reports by collecting the production and quality data of the agents
- Handling and responding the escalations.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
Quality Analyst
Accenture
11.2017 - 08.2019
- Worked with the back end team
- We transitioned to 100% role in Phishing Ops, where we support and review the URL content
- We are deployed for Anti-Phishing project
- Where we cross check URL with the register name of the company, email IDs, domain-name and also IP address, ensure that the content uploaded in websites are satisfying company’s policies and terms
- We trace the websites which are phishing for Google products
- Our aim is to give user 100% genuine site in our browser including Mozilla without phishing content
- We do maintain our quality standards 100%
- Worked to improve the user interface, explore the opportunities to enhance the efficiency of the business.
- Increased efficiency in defect detection through the implementation of automated test scripts, reducing manual intervention requirements significantly.
Education
MCA -
Arts And Science College
Warangal B.Sc - undefined
Women’s College
Skills
Excellent verbal and written communication skillsundefined
Achievements Extra Curricular
- Promoted as a trusted reviewer for my outstanding performance and consistency.
- Extensively appreciation for completing my work ahead of scheduled time.
- Achieved best employee award many times.
- Promoted as Quality Analyst.
- I was a professional soccer player till intermediate.
- Participated in swimming summer coaching camp.
Personal Information
- Date of Birth: 02/12/85
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Spouse
Mallikarjun Gopisetti
Disclaimer
I hereby declare that above information is correct to the best of my knowledge and belief.
Timeline
Team Leader
Accenture Solutions
08.2019 - Current
Quality Analyst
Accenture
11.2017 - 08.2019
MCA -
Arts And Science College
B.Sc - undefined
Women’s College
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