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Tulasikanta Das
Balasore
Summary
Dynamic Food & Beverage Team Leader with extensive experience at Shangri-La, excelling in staff training and customer service. Proven ability to enhance guest experiences and streamline operations, while effectively managing inventory. Committed to fostering teamwork and delivering exceptional service in high-pressure environments.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Food & Beverage Team Leader
Shangri-La
Bengaluru
12.2025 - 05.2026
- Shangri-La is a five-star Deluxe upscale luxury hotel with 397 keys along with 8 outlets and high-volume banquet facility, Assisted guests with in-room dining orders at Shangri-La Bengaluru.
- Led daily operations of food and beverage service team, ensuring high-quality service and guest satisfaction.
- Resolved customer inquiries and complaints promptly, fostering a positive dining experience and maintaining professional demeanor.
- Trained new staff on service standards and protocols, enhancing team readiness and consistency in service delivery.
Food & Beverage Guest Service Associate
Fairmont (Accor)
Mumbai
11.2024 - 11.2025
- Fairmont Mumbai is a Five-star Luxury hotel with 447 keys, 109 apartments along with 6 F&B Outlets, 75000sqft. Banqueting space.
- Greeted guests warmly upon arrival and provided information about hotel services.
- Clearly communicated additional meal requirements, allergies, dietary needs and special requests to kitchen.
- Took orders from customers over the phone and in person.
Food & Beverage Guest Service Associate
Shangri-La
Bengaluru
12.2022 - 11.2024
- Greeted guests warmly and provided exceptional service throughout their stay.
- Delivered food and beverages to hotel guests in their rooms, ensuring prompt and courteous service at Shangri-La Bengaluru.
- Managed front desk operations and handled guest check-ins efficiently.
- Responded promptly to guest inquiries and resolved issues effectively.
- Maintained accurate inventory records and logs to support efficient operations.
Food & Beverage Guest Service Associate
Crowne Plaza(IHG)
Ahmedabad
05.2022 - 12.2022
- Greeted guests warmly upon arrival, enhancing their experience by providing detailed information about hotel services.
- Managed guest inquiries and promptly resolved issues, contributing to overall guest satisfaction and loyalty.
- Coordinated room assignments and maintained accurate reservation records.
Guest Service Associate
Goldfinch Hotel (MRG)
Banglore
01.2020 - 12.2021
- Ensured guest satisfaction and positive experiences through genuine, enthusiastic, and friendly interactions.
- Assisted guests with check-in and check-out processes efficiently.
- Provided detailed information about hotel amenities and local attractions.
- Addressed guest complaints promptly and professionally, contributing to overall satisfaction.
Industrial Trainee
Citadel
Bengaluru
06.2020 - 12.2020
- Collaborated with senior team members to understand job tasks and roles, enhancing departmental knowledge.
- Participated in training sessions and meetings to develop skills and knowledge applicable to job responsibilities.
Education
Bachelor's degree - Tourism & Hospitality Service
Xavier College of Hotel Management
Cuttack01-2020
High School Diploma -
Rajanikanta Academy
Balasore03-2017
Skills
- Food and beverage service
- Inventory management
- Staff training
- Customer service
- Event coordination
- Teamwork
- Case management
Profile
- Food & Beverage Team Leader, Shangri-La hotel Bengaluru, 12/10/25, Present
- Food & Beverage Guest Service Associate, Fairmont hotel Mumbai, 11/22/24, 11/22/25
- Food & Beverage Guest Service Associate, Shangri-La hotel Bengaluru, 12/07/22, 11/17/24
- Food & Beverage Guest Service Associate, Crowne Plaza (IHG) Hotel Ahmedabad, 05/18/22, 12/04/22
- Industrial Training, Hotel Citadel Bengaluru, Six Months
Languages
English
Beginner (A1)
A1
Hindi
Beginner
A1
Odia
Beginner
A1
Affiliations
- Cricket
- Yoga
Software
Micro
IDS
Accomplishments
- Feedback champion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food & Beverage Team Leader
Shangri-La
12.2025 - 05.2026
Food & Beverage Guest Service Associate
Fairmont (Accor)
11.2024 - 11.2025
Food & Beverage Guest Service Associate
Shangri-La
12.2022 - 11.2024
Food & Beverage Guest Service Associate
Crowne Plaza(IHG)
05.2022 - 12.2022
Industrial Trainee
Citadel
06.2020 - 12.2020
Guest Service Associate
Goldfinch Hotel (MRG)
01.2020 - 12.2021
Bachelor's degree - Tourism & Hospitality Service
Xavier College of Hotel Management
High School Diploma -
Rajanikanta Academy