Tulasi Rani Datla

Client: AIG Insurance Corporation

• Accumulated 1.5 years of experience with AWS services, including EC2, S3, Lambda, and CloudFormation.
• Managed AWS cloud infrastructure ensuring efficient deployment practices.
• Migrated 40+ on-prem applications to AWS EC2 and RDS, improving performance and availability.
• Responded to high-priority incidents during off-hours, ensuring 99.99% uptime.
• Resolved P1/P2 incidents in collaboration with Development, Infrastructure, and QA teams within SLA.
• Created knowledge base articles and runbooks to streamline support processes.
• Automated daily health checks and routine tasks using Shell and Python scripts.
• Participated in release and deployment activities with a focus on post-deployment support.
• Enhanced incident response time by 30% through improved documentation and team training.
• Led user acceptance testing activities prior to deployment into production environment.
• Developed and maintained technical documentation for software systems.

Client: AIG Insurance Corporation

• Optimized workflow by coordinating the allocation of resources, resulting in improved response time and adherence to service-level agreements (SLAs).
• Maintained a balanced workload across team members by actively monitoring call center or service queues, ensuring minimal wait times, and maximum productivity.
• Monitored and managed daily queues of customer service tickets, ensuring efficient distribution and prioritization based on urgency and severity.

Client: Siebel Production Line

• Enabled and disabled batch jobs on demand to support maintenance activities.
• Monitored ADP Controller jobs for performance and reliability.
• Conducted health checks and executed deployments for Siebel applications.
• Performed Antest and resolved issues through troubleshooting processes.