State Manager with a proven track record of enhancing productivity and executing tasks efficiently. Expertise in strategic planning, team leadership, and operational management. Strong problem-solving abilities and effective communication skills drive team inspiration and successful navigation of complex challenges.
Overview
11
11
years of professional experience
Work History
State Manager (Overall Operation, NPS & Insurance)
CSC e-Governace Services India Limited
Bhopal
12.2020 - Current
Taking care of over 400 service operations in the state.
Taking care of the insurance and NPS business in the state.
Coordination with the team and IC partner in all manners.
Developed strategic plans to maximize operational efficiency within the region.
Analyzed business performance data and forecasted business results for upper management.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Provided guidance and direction to employees on best practices related to their roles.
In life insurance, I achieved 100% of my target in the financial year FY 2024-25 and also achieved 240% growth from the previous financial year FY 2023-24.
Last year, I also received second prize in the PFRDA National Campaign for NPS service.
State Technical & Management Officer
Panchaj Vikaas Parishad
Seoni
12.2018 - 02.2020
Championed innovation and continuous improvement initiatives.
Implemented successful business strategies to increase revenue and target new markets.
Directed strategic planning and implementation of organizational goals.
Led training and development programs to enhance team skills and performance.
Directed the allocation of resources for project and operational needs.
State Coordinator
Samagra Samajik Naitik Vikash Sansthan (M.P.)
Jabalpur
05.2014 - 09.2018
Proposed or approved modifications to project plans.
Interacted regularly with elected officials at the state level by providing updates on activities.
Negotiated contracts with vendors for goods and services needed for programs.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Monitored developments at all levels of government that could impact program operations.
Prepared written materials such as fact sheets, newsletters, and briefing documents.
Conducted research on policy issues impacting the state and drafted reports for distribution to decision makers.
Established relationships with other agencies in order to coordinate resources and ensure compliance.
Education
MBA - Operations Management
D Y Patil University
Mumbai
06-2024
Bachelor of Laws - Law
Rani Durgavati Vishwavidhyalaya Jabalpur
Seoni
11-2021
Master of Arts - Sociology
RDVV University Bhopal
Seoni
02-2013
Bachelor of Computer Applications - Computer And Information Systems
Makhanlal Chaturvedi University Bhopal
Seoni
06-2011
High School Diploma -
MP Board Bhopal
Seoni
03-2004
Skills
Project management
Operations management
Performance evaluations
Performance improvement
Business planning
Computer skills
Decision-making
Written communication
Documentation and reporting
Team leadership
Multitasking capacity
Business analysis and reporting
Communication skills
Corporate governance
Business analysis
MS office
Sales strategy
Employee training
Strategic planning
Timeline
State Manager (Overall Operation, NPS & Insurance)
CSC e-Governace Services India Limited
12.2020 - Current
State Technical & Management Officer
Panchaj Vikaas Parishad
12.2018 - 02.2020
State Coordinator
Samagra Samajik Naitik Vikash Sansthan (M.P.)
05.2014 - 09.2018
MBA - Operations Management
D Y Patil University
Bachelor of Laws - Law
Rani Durgavati Vishwavidhyalaya Jabalpur
Master of Arts - Sociology
RDVV University Bhopal
Bachelor of Computer Applications - Computer And Information Systems
District Project Manager at CSC E Governance Services India Limited - Meity,Government Of IndiaDistrict Project Manager at CSC E Governance Services India Limited - Meity,Government Of India
Executive Office Administrator at M/s. CSC e Governance Services India LimitedExecutive Office Administrator at M/s. CSC e Governance Services India Limited