TUNJEENA MOMIN
Pune
Summary
Dynamic Project Manager with a proven track record, excelling in team leadership and problem-solving. Expert in utilizing JIRA and Tableau to drive project success, ensuring timely delivery and stakeholder satisfaction. Recognized for implementing effective project improvement plans, enhancing operational efficiency and fostering collaborative environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Tata Consultancy Services
Thane
05.2022 - Current
- Manage end-to-end project from Initiation to closure by analyzing the results of the completed phase and report accordingly.
- Lead and manage cross-functional project teams to deliver projects within scope, schedule, and budget constraints.
- Develop Project Charter by creating Assumption log and keep it updated, throughout the project.
- Achieve the overall Project Scope by creating the WBS dictionary (Product backlog)
- Tracking and Monitoring of forecast variances/target.
- Portfolio accounting and month end adjustments.
- Define Project objectives, Scope, and deliverables in collaboration with Stakeholders by initiating kickoff call.
- Manage schedule , budget and track progress using project management tools such as Jira.
- Identify and mitigate project risks by maintaining Risk register, Stakeholder Management plan and resolve issues to ensure project success.
- Perform Integrated Change Control to ensure changes are accepted and re-planning effort are completed and project artifacts are up-to-date.
- Consciously focus on identifying areas that need corrective actions by observation and active listening.
- Implementing Defect Repair when a component of the project does not meet the requirements.
- Communicate project status, risks, and issues to stakeholders through regular status meetings, reports, and presentations.
- Implementing Project Improvement plans within Accounts payable and Accounts receivable by using common platform for managing all activities.
- Negotiation opportunities in payment terms for better cash flow management and perform regular audits and reconciliations to avoid discrepancies.
- Utilizing data analytics tool such as Tableau and Excel to present dashboards to stakeholders and in stand-up meetings to resources to track progress throughout the project.
- Applying Critical Path by reallocation of resources to ensure deliverables are met before scheduled timeline and within budget.
- Foster a collaborative team environment by providing guidance, knowledge transfers and mentorship to team members.
- Ensure community moderation in compliance with project management Agile methodologies and best practices.
Senior Quality Analyst
Tata Consultancy Services
Thane
03.2019 - 05.2022
- Maintain and improve the Quality of customer requirements regarding payments and credits.
- Executing process improvement plans to ensure high productivity in a stipulated timeframe
- Assistance in Retail and Recovery banking for CITI (US) customers.
- Worked with CITI (US) client for testing and development of Nexidia Analytics tool used for to ensure smooth evaluation of calls.
Senior Customer Service Representative
Teleperformance
Thane
10.2017 - 03.2019
- Assisted in identifying information regarding credit accounts, credit inquiries and public records.
- Aided in consumer credit monitoring and identity theft protection, commercial identity and fraud solutions.
Senior Ticket Handling Executive for Global Airlines
WNS Private Limited
Airoli
01.2017 - 10.2017
- Handling customer queries with respect to itinerary, boarding, departure and arrival of corresponding flights.
- Reconciliation and providing aid in contingent upon cancelled, stopover or layover flight schedules.
- Managing the movements of passengers, baggage and cargo and ensuring smooth operations and timely delivery by co-ordination and technology like Amadeus and Worldspan.
Education
Bachelor of Arts - History and Sociology
Mumbai University
Mumbai08.2017
Higher Secondary Certificate -
Wilson College of Arts And Science
03.2013
Secondary School Certificate -
Holy Mary Convent High School
03.2011
Skills
- Team Leadership
- Communication Skills
- Problem-Solving Skills
- Mentorship
- Emotional Intelligence
- Decision making
- Building trust
- Excel
- Power BI
- Tableau
- JIRA
- MS Project
Hobbies and Interests
- Travelling
- Upskilling
- Public speaking
- Volunteering
Awards
- Client appreciation for testing, evaluating and redressal of Nexidia Analytics tool in 2019
- Best Star Performer Award in 2020 and 2021
- Client appreciation for best assistance and smooth flow of the project in 2023 and 2025.
- Best Case Study Award for Zillions and Knowledge sharing sessions in 2024
Certification
- PMP trained from Henry Harvin Institute, Delhi (2024-25)
- Certified Data analyst from ExcelR Institute, Mumbai (2023-24)
Timeline
Project Manager
Tata Consultancy Services
05.2022 - Current
Senior Quality Analyst
Tata Consultancy Services
03.2019 - 05.2022
Senior Customer Service Representative
Teleperformance
10.2017 - 03.2019
Senior Ticket Handling Executive for Global Airlines
WNS Private Limited
01.2017 - 10.2017
Bachelor of Arts - History and Sociology
Mumbai University
Higher Secondary Certificate -
Wilson College of Arts And Science
Secondary School Certificate -
Holy Mary Convent High School
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