Tushar Chakrabarty

This role is responsible for monitoring, controlling and operating complex computer systems, applications and/or distributed systems in the traditional, cloud, or multi-cloud environments.
They are also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their client requirements.
These operators have fundamental technical knowledge of the supported operating systems, applied monitoring, and an understanding of the client's basic enterprise architecture.
The role will be knowledgeable about traditional workload and cloud based workload to support client needs where ever they are required by contract.

This role is responsible for monitoring, controlling and operating complex computer systems, applications and/or distributed systems in the traditional, cloud, or multi-cloud environments.
They are also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their client requirements.
These operators have fundamental technical knowledge of the supported operating systems, applied monitoring, and an understanding of the client's basic enterprise architecture.
The role will be knowledgeable about traditional workload and cloud based workload to support client needs where ever they are required by contract.

Worked as IMAC Coordinator and Technical Support Representative in multiple accounts like Morgan Stanley Wealth Management (MWSM), State Street Corporation (SSC) and Chubb & Sons. These were all Business to Business (B2B) accounts.
Worked closely with all the customers through phone, emails, web teleconference and live chats on the queries regarding Microsoft applications, Citrix, Virtual Machines, Internet Errors, VPN, Mobility Issues, Active Directory, Network Drives, Software Installations, Hardware Issues and Access Issues.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Worked as Customer Support Executive in Merchant Solutions account which was a B2C account.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Produced tables, pivot reports and charts for use in key decision-making processes.
Managed sales, operational data and software solutions to align with company strategic vision.
Performed office administration and allied tasks.

Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
Worked flexible hours; night, weekend, and holiday shifts.