Tushar Chaudhary
Business Management
Ghaziabad
Summary
6 Years of experience in account management, marketing, sales, operations, people management, team handling, retail, business development, customer service and project handling. Currently handling Client Acquisitions and Responsible for generating revenues, client management & meetings, driving promotion and performance for corporate chains. Supportive facilitator with account management experience and expertise in fostering effective partnerships with other employees and companies. Motivated client advocate proven to maximize customer satisfaction. Talented portfolio manager with capacity for maintaining financial budgets and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented Research Analyst with first-rate active listening, communication and planning traits. Creative and persistent to quickly and effectively solve various problems that may arise. Committed to completing accurate and thorough competitive assessments. Outstanding research skills combined with effective decision-making talents.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Sr. Team Leader
IEnergizer
4 2023 - 11.2023
- Dedicated business development professional with experience in sales & customer service, B2B & B2C, designing & implementing sales strategies, customer retention, consistent track record of successfully managing and leading people whilst employing best business practices that improve efficiency and productivity
- Identified prospective customers and evaluated market potential.
- Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
- Provided exemplary level of service to clients to both maintain and extend relationships for future business opportunities.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Discovered training needs and provided coaching.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
Research Analyst
XDBS Worldwide
12.2022 - 04.2023
- At XDBS, we primarily work with media agencies, publishers and marketing companies looking to leverage marketing automation and digital marketing capacity and capability to execute lead generation programs
- Our vision is to enable marketing, media and technology companies.
Senior Team Leader
iEnergizer
04.2021 - 12.2022
- Got promoted as Sr. Team Leader and worked with other LOBs of make my trip such as B2B, also use to create the WBR and MBR for the process and do the analytical studies and reporting for process improvement.
- Assisted management in the hiring process and new team member training.
- Provided customer service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.
- Suggested and organised team-building activities and rewarded accomplishments.
- Monitored team performance and reported on metrics.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
Team Leader Operations
iEnergizer
10.2020 - 04.2021
- Got promoted as a Team Leader through Internal Job Posting at ienergizer itself working in make my trip process under the hotels LOB
- Resolved complex customer enquiries, disputes and complaints.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Completed audits and risk assessments to achieve regulatory compliance.
- Assisted with team recruitment, interviewing and onboarding.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Offered constructive feedback to employees in response to quality assurance measures.
Customer Service Representative
iEnergizer
09.2019 - 10.2020
- Started the second innings in ienergizer in A-37 sector 60 and was working as a senior customer care executive in make my trip process, under the hotels LOB, wherein I was responsible for my own performance stats including ACHT, AUX and CSAT.
- Displayed outstanding personal presentation and customer service in customer-facing role.
- Delivered excellent customer service when interacting with clients.
- Promoted positive customer service experience by promptly resolving conflicts.
- Interacted with clients with exceptional customer service and processed refunds efficiently.
- Provided exceptional customer service to increase client satisfaction and retention.
Customer Service Representative
Logix Infotech Park
10.2018 - 06.2019
- Started my career in 2018 at logix infotech park, working as an customer care executive in Reliance retail process, which was a grocery selling substitute of reliance mart, post 6 months the process got ramp down.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Assisted customers with product-related questions, feedback and complaints.
Education
Bachelor of Arts - B.A
Maharaja Agrasen Himalyan Garhwal University
Gadwal, India 01.2021 - 01.2023
Skills
Sales
Microsoft PowerPoint
Microsoft Excel
Daily Operations Management
Partner Relationship Management
New Client Acquisitions
Key Account Development
Customer Service
Operations Management
Analytical Skills
Coordinating paperwork
Product training
Acquiring new customers
Client meetings
Timeline
Research Analyst
XDBS Worldwide
12.2022 - 04.2023
Senior Team Leader
iEnergizer
04.2021 - 12.2022
Bachelor of Arts - B.A
Maharaja Agrasen Himalyan Garhwal University
01.2021 - 01.2023
Team Leader Operations
iEnergizer
10.2020 - 04.2021
Customer Service Representative
iEnergizer
09.2019 - 10.2020
Customer Service Representative
Logix Infotech Park
10.2018 - 06.2019
Sr. Team Leader
IEnergizer
4 2023 - 11.2023
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