Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Tushar Dcruz

Tushar Dcruz

Customer support sales exective
Lucknow

Summary

Customer support professional with 2.5 years of experience helping international clients through voice, email, and chat. Skilled in using CRM tools and solving problems quickly. Worked in the Ed-Tech industry, supporting students and users on learning platforms. Good at clear communication and building strong customer relationships.

Overview

4
4
years of professional experience
6056
6056
years of post-secondary education

Work History

Global Admission Executive

StudyGroup
07.2023 - 01.2025
  • Access minimum 25 applications per day of the students across the world and provide offer letters.
  • Mentoring new team members and educating the process knowledge.

Senior Customer Care Executive

Vcare
01.2023 - 06.2023
  • Handling International customers over the call and upselling tablets and mobile phones.
  • Exceeded performance targets consistently, earning recognition as a top performer within the department.

Technical Support Executive

Teleperformance
10.2021 - 11.2022
  • Assisting international customers via phone and chat and upselling the gadgets of Cricket Wireless.
  • Achieved Employee of the Month twice, supported by a consistent 100% rate of positive customer reviews.

Customer Delight Executive

Aegis
01.2021 - 05.2021

Part-time customer support work in Zomato process.

Education

Bachelor of Science - Hotel Management Catering Technology & Applied Nutrition

Indira Gandhi National Open University (IGNOU)
Bhopal
2021

12th Std - ISC

St. Francis College
Lucknow
01-2018

10th Std - ICSE

St. Paul’s College
Lucknow
01-2016

Skills

    Communication Skills

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Accomplishments

  • Letter of Appreciation in Food Production & Housekeeping
  • Two times Employee of the Month

Interests

Playing Cricket

Timeline

Global Admission Executive

StudyGroup
07.2023 - 01.2025

Senior Customer Care Executive

Vcare
01.2023 - 06.2023

Technical Support Executive

Teleperformance
10.2021 - 11.2022

Customer Delight Executive

Aegis
01.2021 - 05.2021

Bachelor of Science - Hotel Management Catering Technology & Applied Nutrition

Indira Gandhi National Open University (IGNOU)

12th Std - ISC

St. Francis College

10th Std - ICSE

St. Paul’s College
Tushar DcruzCustomer support sales exective