TUSHAR DHAS
MUMBAI
Summary
To secure a position offering responsibility Challenges and Personnel growth. A Position where my talents can be effectively utilized to improve operations and contribute to company's goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Team Lead
Financial Software & Systems Pvt Ltd
08.2021 - Current
- Resolved CMS and ADM application production issues
- Provided support for card and ATM-related issues
- Troubleshot application integration problems and coordinated with development for solutions
- Reviewed daily production logs and ensured prompt issue resolution
- Applied patch deployments in UAT and Production environments
- Coordinated with developers for critical issue resolution and patch deployments
- Conducted daily EOD checklist reviews
- Performed DR activities for CMS and ADM applications
- Managed Change Request forms and production movements
- Communicated discrepancies to Bank officials
- Coordinated with audit teams for application reviews and implemented necessary changes
- Monitored various transaction interfaces
- Conducted preproduction testing of patches
- Analyzed transaction and error logs to troubleshoot issues
- Updated Bank officials on production incidents and issues
- Managed end-to-end card operation activities.
Senior Engineer
3i-Infotech Pvt Ltd
10.2019 - 08.2021
- Managed and monitored Internet access via Blue Coat proxy, accommodating user requests and exceptions based on project needs
- Created unified Blue Coat rules for all users, ensuring consistent administration
- Oversaw LogMeIn Central for remote work applications, including installation, configuration, and troubleshooting
- Coordinated support cases with vendors via call and email, providing daily updates and managing documentation
- Offered technical support to Department Heads across PAN India and Overseas locations
- Handled tickets from Helpdesk and supported applications like AnyDesk, WebEx, LogMeIn, Team Viewer, and Apple devices.
Help Desk Team Lead
General Civil Aviation Authority (GCAA) Dubai / Abu Dhabi - ONSITE from 3i-Infotech
05.2018 - 03.2019
- Provided desktop and network support to 400 clients in Dubai and Abu Dhabi
- Coordinated with local IT teams to resolve issues efficiently
- Utilized monitoring tools such as SolarWinds, Ivanti, and Trend Scan
- Managed support calls and tickets through HPSM
- Oversaw team rota, prepared weekly reports, and addressed issues promptly
- Collaborated with company heads and managers, sharing reports, and ensuring follow-ups
- Identified and escalated critical issues to relevant departments for swift resolution
- Built and led a positive, proactive team approach to problem-solving and support.
IT Support Onsite (3 Months)
ICICI Bank Limited (Dubai) ONSITE From 3i-Infotech
- Managed DIFC, DRO (Dubai Rep Office), ADRO (Abu Dhabi Rep Office), and Qatar branches
- Provided L1 and L2 support, including application and mail management
- Oversaw data backup, VOIP, CCTV, and VIP user support
- Managed network, printer, scanner installations and troubleshooting
- Coordinated with Network and Admin teams, and local vendors for upgrades.
Team Lead
3i-Infotech Pvt Ltd
02.2015 - 05.2018
- Provided backend, email, remote, and on-call technical support across PAN India locations
- Managed desktops and laptops, offering software, hardware, and network support
- Installed, configured, and troubleshooted client operating systems: Windows XP, Vista, 7, 8, and 10
- Installed and maintained MS Office products and Symantec antivirus software
- Installed and configured database software including Oracle Database and client tools like Visual Studio and SQL Server
- Configured Microsoft Outlook, Outlook Express, and IBM Lotus Notes for mobile and desktop clients
- Ensured network connectivity and configured network printers, facilitating troubleshooting and printer sharing
- Maintained TAT (Turnaround Time) and SLA (Service Level Agreement) compliance for incidents, generating and analyzing call reports.
Associate Technical Support Engineer
CeX We Buy Entertainment Pvt Ltd.
12.2013 - 02.2015
- Provide back end, email, remote and on-site technical support to CeX staff & colleagues both National & International
- Administration of Microsoft Windows, anti-virus, servers, networks etc
- Diagnose and troubleshoot hardware and software issues
- Document troubleshooting procedures
- Assist in any other general tasks that may arise
- Administration of Active Directory, SQL 6.5, 2003 & 2012
- Escalate cases to relevant departments as and when required
- Maintain smooth running of shops from an IT standpoint
- Attend and participate in all departmental meetings / training initiatives
- Maintaining flow of Data (Replication over SQL Servers)
- Maintaining Tunnel Connection between National, Store and Database Servers
- Monitoring ICHINGA for all Regions for Connectivity issues
- (Company Tool)
- Installation of USB and Network Printers A4, Star Printers (Label & Receipt)
- Troubleshooting Network components like- Pfsense, Ruckus, Zedge, Watchguard, Draytek
- Monitoring and resolving issues related to VM.
IT-EXECUTIVE
All Services Global PVT. LTD.
12.2011 - 11.2013
- Participate in complete system builds & upgrades
- Windows Support - Maintain Microsoft Windows Servers (2003) and Active Directory for single site
- Implemented security policy and virus protection
- Administered change management related to server upgrades and software installation
- Installed and configured an Active Directory Domain Controller
- Maintained office SQL servers (SQL2000, SQL2005)
- Computer Installation - install and configure systems at multiple locations
- Maintaining company software (Payroll Software SQL base, Tally ERP 9 V 3.7, Sonic wall firewall, Biometric attendance machine, LAN Printers, Outlook Express, Microsoft Outlook).
Education
Bachelor of Arts - Sociology
Mumbai University
Mumbai04.2017
Skills
Linux
SQL
JBOSS, JAVA, SOAP API
Accomplishments
Appreciated with The Gate Keeper Award for outstanding ownership and commitment towards assigned responsibilities in May'2023.
Languages
English
Marathi
Hindi
Educationalqualification
SSC- Holy Cross High School, 2003-04, Second class,
HSC- R.A. PODAR College, 2009-10, Pass class,
TYBA- Mumbai University, 2017-18, Pass class
Personal Information
Date of Birth: 04/03/86
Timeline
Team Lead
Financial Software & Systems Pvt Ltd
08.2021 - Current
Senior Engineer
3i-Infotech Pvt Ltd
10.2019 - 08.2021
Help Desk Team Lead
General Civil Aviation Authority (GCAA) Dubai / Abu Dhabi - ONSITE from 3i-Infotech
05.2018 - 03.2019
Team Lead
3i-Infotech Pvt Ltd
02.2015 - 05.2018
Associate Technical Support Engineer
CeX We Buy Entertainment Pvt Ltd.
12.2013 - 02.2015
IT-EXECUTIVE
All Services Global PVT. LTD.
12.2011 - 11.2013
IT Support Onsite (3 Months)
ICICI Bank Limited (Dubai) ONSITE From 3i-Infotech
Bachelor of Arts - Sociology
Mumbai University
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