Tushar Garg
D 723 Gali No 7C Ashok Nagar, Shahdara Delhi,DL
Summary
Dynamic customer support and sales professional with a proven track record at Tech Mahindra, excelling in upselling and achieving high customer satisfaction. Skilled in customized insurance planning and relationship management, I leverage strong communication and problem-solving abilities to drive revenue growth and foster long-term client trust.
Overview
4
4
years of professional experience
Work History
Customer Support & Upselling Associate
Tech Mahindra (Client: Verizon Communications Inc.)
06.2024 - Current
• Delivered high-quality customer support for Verizon, addressing billing, technical, and service-related inquiries.
• Successfully promoted and upsold telecommunications products and services, contributing to revenue growth.
• Maintained strong customer satisfaction through effective communication and issue resolution.
• Achieved performance targets in customer handling time, upselling rate, and customer feedback scores.
Senior Sales Executive
Policybazaar
07.2021 - 07.2023
- Designed and presented customized insurance plans tailored to customers’ financial needs and investment capacity.
- Maintained in-depth knowledge of the product line (Term Insurance) and educated customers on product variations, benefits, and suitability.
- Provided seamless post-sales service, ensuring quick and effective resolution of customer concerns to build trust and long-term relationships.
- Consistently achieved performance targets by demonstrating resilience, a never-give-up attitude, and a customer-first approach.
- Built strong rapport with clients by treating every interaction with professionalism, courtesy, and empathy.
Skills
- Insurance & Financial Advisory: Term Insurance, Customized Insurance Planning, Investment Needs Analysis, Product Knowledge & Education, Post-Sales Support
- Customer Support & Service: Billing & Technical Support, Issue Resolution, Customer Satisfaction, Relationship Management, Upselling & Cross-Selling
- Sales & Performance: Target Achievement, Revenue Growth Contribution, Presentation & Negotiation Skills, Client Retention
- Technical Proficiency: Proficient in Windows (XP, 7), Customer Support Tools, MS Office Suite (Word, Excel, PowerPoint), Internet Applications
- Professional Strengths: Communication, Problem-Solving, Resilience, Customer-First Approach, Empathy, Team Collaboration
Timeline
Customer Support & Upselling Associate
Tech Mahindra (Client: Verizon Communications Inc.)
06.2024 - Current
Senior Sales Executive
Policybazaar
07.2021 - 07.2023