Highly skilled Salesforce Developer and Administrator with multinational experience and expertise in Salesforce Sales Cloud, Veeva CRM Application and deep knowledge in the life-sciences sector.
Committed to leveraging technical expertise to drive process automation and deliver exceptional solutions for global clients.
Seeking a challenging role as a Salesforce Developer and Administrator to contribute to the success of an organization by utilizing my skills in Salesforce development, code migration, and client support.
Overview
3
3
years of professional experience
Work History
System Engineer
TATA CONSULTANCY SERVICES LIMITED
Noida
04.2024 - Current
Managed Veeva Events Management (VEM) for Middle East and Europe regions.
Developed and deployed VEM to meet specific country requirements
Performed regression testing of existing modules for various countries
Delivered hyper-care support to regions post successful implementation of functionality.
Implemented changes in the Salesforce administration system, resolved backend code issues, and enhanced existing code
Developed expertise in Apex Triggers, Apex Class, Lightning App Builder, Lightning Flows, and Salesforce Customizations
System Engineer
TATA CONSULTANCY SERVICES LIMITED
Kobe
11.2023 - 03.2024
Onsite lead for client's Japan operations, managing Veeva Events Management (VEM).
Led scoping and planning of client's VEM requirements utilizing Salesforce configurations.
Delivered customer support and troubleshooting for all project deployments
Coordinated co-development, testing, and execution of deliverables in collaboration with the India team.
Addressed critical issues encountered by the client across project modules, resolving them within one day
Skilled in implementing Apex Trigger and Asynchronous Apex to enhance Salesforce functionality.
Assistant System Engineer
TATA CONSULTANCY SERVICES LIMITED
Noida
06.2021 - 10.2023
Hands on experience with Salesforce Development and Code Migration
Managed overall deletion exercise in a large scale Records Retention project through Apex Jobs
Enabled Dependabot, CodeQL and Checkmarx in GitHub repositories to detect vulnerabilities as part of Static Application Security Testing (SAST)
Executed migration of changes through GitBash, GitHub and package xml
Developed workflow rules to automate processes as per client needs
Created validation rules to restrict select activities by end users
Developed List of Values (LOV) and translation changes
Responsible for Support & Testing of high priority tasks
Supported end users for resolving various issues related to Veeva CRM Application
Enabled Data Loads using Apex Data Loader and workbench as per client demand and Standard Operating Procedures
Tested different changes related to Email Template, Picklist value changes, etc
Conducted Integration Testing with code and data flow across different teams
Performed Impact Assessments of code changes to multiple upstream systems
Education
Bachelor of Technology (Mechanical Engineering) -
Jaipur Engineering College and Research Centre, Rajasthan Technical University Jaipur
01.2021
Senior Secondary Certificate -
Jayshree Periwal High School, CBSE Jaipur
01.2017
Higher Secondary Certificate -
Seedling Public School, CBSE Jaipur
Skills
Salesforce Admin
Salesforce Lightning
Salesforce Sales Cloud
Apex Programming Language
Apex Triggers
SOQL
Lightning Flow Builder
GitHub
Git Bash
Apex Data Loader
Workbench
HTML
CSS
JIRA
Service Now
Microsoft Office
Google Suite
AI tools
Awards & Recognition
On the Spot Award (May 2022)- for going out of the way to support the client;
Star of the Month Award (September 2022)- for going out of the way to support team-mates;
Applause Award (December 2022) for taking initiative, troubleshooting in a short period of time;
On the Spot Award (January 2023)- for inlining the team structure in order to make the project deliverables in a channelized manner ;
On the Spot Award (March 2023)- for making the deployment that client was not expecting within timeline;
Certifications
, Salesforce Certified Administrator,
Salesforce Platform Developer -1,
Solidworks & Catia (CadDesk, Jaipur),
Fusion 360 (CAD/CAM/CAE for Mechanical Engineers) (Autodesk, Coursera),
Bearings (Tata Steel),
Compressors (Tata Steel),
Measurement (Tata Steel)
Timeline
System Engineer
TATA CONSULTANCY SERVICES LIMITED
04.2024 - Current
System Engineer
TATA CONSULTANCY SERVICES LIMITED
11.2023 - 03.2024
Assistant System Engineer
TATA CONSULTANCY SERVICES LIMITED
06.2021 - 10.2023
Bachelor of Technology (Mechanical Engineering) -
Jaipur Engineering College and Research Centre, Rajasthan Technical University Jaipur