Accomplished Project Lead with a proven track record at Wipro, adept in Operations and Team Management. Excelled in enhancing service delivery, achieving SLA and KPI targets, and fostering client relations. Skilled in ServiceNow Ticketing and adept at coaching teams to exceed performance standards. Demonstrates a strong ability to manage large teams and complex projects, ensuring client satisfaction and service improvement.
Lean Six Sigma Green Belt
Quality Improvement-LEAN, 90 Days, Quality compliance for Honeywell was below 85%, Initiated this project to meet the compliance percent of 95% CSAT Improvement-LEAN, 92 Days, CSAT compliance was 85%, This project helped Honeywell to meet the CSAT compliance of 95%.
Tackling new challenges, Learning new skills