Tushar Sawant
MANAGER
Mumbai
Summary
Experienced professional adept at leveraging leadership and interpersonal skills to drive optimal results within a dynamic organizational setting. Committed to achieving and maintaining high-quality standards while fostering a collaborative and congenial team environment. Possess a strong work ethic and thrive when tackling challenging tasks. Seeking an opportunity to contribute to a prestigious organization and make a meaningful impact. Key strengths include excellent interpersonal skills, unwavering commitment, results-driven approach, and a diligent work ethic.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
3
3
Languages
Work History
Manager
Axis Bank (Myrtle Branch- CITI Bank)
10.2023 - Current
- Supervised Mutual Funds transactions to ensure 100% accuracy and compliance with regulations
- Managed the compliance department for the Fort DN Road Branch, ensuring strict adherence to all relevant policies and procedures
- Oversaw the daily processing of Inward Clearing cheques for the Fort Branch, maintaining high efficiency and error-free operations
- Spearheaded branch audit processes, ensuring full compliance with internal and external audit requirements
- Recognized for playing a crucial role in the migration process from Citi Bank to Axis Bank and awarded as a team player for quarter 1 by the Managing Director of Axis Bank
Manager - Branch Authoriser
Kotak Mahindra Bank
10.2022 - 10.2023
- Authorized branch transactions to ensure compliance with regulatory guidelines
- Managed customer queries to deliver timely and effective resolutions
- Handled legal cases related to branch operations
- Conducted audits to ensure compliance and efficiency within the branch.
Branch Operation Manager
Utkarsh Small Finance Bank
04.2022 - 10.2022
- Optimized branch operations to enhance efficiency in day-to-day activities, encompassing vault operations
- Guided and mentored new employees to help them acclimate to the work environment and understand company policies
- Spearheaded the sales and purchase of company policies for clients, ensuring high levels of customer satisfaction and retention
Manager
IndusInd Bank
01.2022 - 04.2022
- Executed all banking transactions including fund transfers, NEFT, RTGS, cash deposits, and withdrawals with a focus on ensuring transaction accuracy
- Managed locker operations at the branch to ensure seamless functioning and accessibility for clients
- Assisted clients in identifying their financial service needs and conducted in-depth research to resolve issues and address inquiries
- Provided detailed explanations of fee schedules, service charges, interest rates, and policies to clients, while effectively utilizing forms and technical services and adhering to disclosure requirements and consumer privacy policies
Deputy Manager
HDFC Bank
05.2015 - 12.2021
- Authorized retail forex transactions, including Money Plus Cards, Food Plus Cards, and Multi-Currency Forex Cards for clients
- Approved salary uploads for corporate clients
- Authorized and processed fund transfer requests at the branch
- Approved NEFT/RTGS transactions prior to cut-off timing
- Authorized outward remittances prior to cut-off timing
Customer Service Manager
Accenture
01.2014 - 05.2015
- Calculated vehicle premiums during policy renewal, ensuring 100% accuracy and strict adherence to company policies
- Reviewed claims and convictions in policies, taking necessary actions to ensure compliance with regulations
- Submitted critical documentation to the UK Head Office for authorization, maintaining seamless communication and process flow
- Managed the addition or deletion of conviction charges in compliance with DVLA rules and regulations, ensuring adherence to standard insurance company amendments
- Handled temporary addition of vehicles or drivers based on documentation from the insurance company, ensuring timely and precise updates in the system
- Tailored new policies based on details received from the RSA Head Office and specific requirements of policyholders, ensuring utmost customer satisfaction and compliance
Customer Service Associate
Samsung India
08.2011 - 01.2014
- Analyzed technical reports from Samsung field incharge and service centre pertaining to home appliances
- Obtained management approval for commercial solutions, including replacements or refunds
- Communicated proactively with customers, keeping them updated throughout the replacement or refund process
- Ensured timely resolution of cases within the specified 30-day timeframe mandated by the Head Office
Temporary clerk
Saraswat Bank
02.2011 - 08.2011
- Updated outdated cheque numbers in the system to ensure accuracy
- Organized and sorted cheques from all branches for streamlined processing
- Identified and separated bonus and error cheques for precise handling
- Managed timely submission of bonus and error cheques to Branch Representative for authorization
Education
B.Com - Commerce
Mumbai University
Skills
Regulatory Compliance Oversight
Timeline
Manager
Axis Bank (Myrtle Branch- CITI Bank)
10.2023 - Current
Manager - Branch Authoriser
Kotak Mahindra Bank
10.2022 - 10.2023
Branch Operation Manager
Utkarsh Small Finance Bank
04.2022 - 10.2022
Manager
IndusInd Bank
01.2022 - 04.2022
Deputy Manager
HDFC Bank
05.2015 - 12.2021
Customer Service Manager
Accenture
01.2014 - 05.2015
Customer Service Associate
Samsung India
08.2011 - 01.2014
Temporary clerk
Saraswat Bank
02.2011 - 08.2011
B.Com - Commerce
Mumbai University
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