Tushar Singh

ASOS:

• Responded promptly and professionally to incoming customer inquiries on chat or email.
• Established and maintained good rapport with the customers by using positive language and anticipating their needs.
• Explained simply and clearly in response to customer questions and checked for customer understanding and acceptance.
• Recommended new products or services or made suggestions for improvements by identifying relevant features and benefits.

APRIA HEALTHCARE:

• Researched all overdue account balances that are fully or partially unpaid. Contacts insurance carriers or customers to resolve delinquent payment issues.
• Reviewed unpaid and/or underpaid claims and resubmits the claim or files an appeal as necessary.
• Verified payment information adjustments to supervisor.
• Prepared data for external collection agencies or attorneys to resolve delinquent accounts.
• Recorded per diem charges for hospice active rental equipment on a monthly basis by keying intakes, creating and delivering confirmation work orders.
• Ensured compliance with all legal and regulatory requirements.
• Research customer inquiries and resolve by preparing adjustments, negotiations and refunds.
• Ensured payment obligations when insurance defaults as permitted by law or contractual relationships.

Assisted in making and implementing marketing strategies used by MNC’s. The process includes various intricacies of B2B & B2C Marketing, along with above & below the line marketing strategies, in today’s world of cut-throat competition.