Tushar Singh
Noida
Summary
Results-driven Risk Operations professional with 1+ year of specialized experience in fraud detection, KYC screening, and AML compliance. Proven ability to conduct in-depth transaction reviews, identify suspicious activity, and collaborate across teams to strengthen financial crime prevention. Skilled in screening operations, regulatory reporting, and maintaining high-quality operational standards aligned with global banking regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Risk Ops
WNS Global Services
Gurgaon
04.2024 - 05.2025
- Executed KYC, Fraud, and Partner Risk screening processes to assess risk exposure.
- Conducted screening checks on customer profiles and transactions to flag suspicious activities.
- Performed sanctions, adverse media, and open-source screening to ensure regulatory compliance.
- Collaborated with internal risk teams to report findings and enhance risk mitigation strategies.
- Prepared detailed reports and summaries with actionable insights for compliance stakeholders.
- Identified areas for operational improvement and recommended enhancements to screening processes.
- Ensured adherence to AML policies, internal guidelines, and regulatory frameworks.
Customer Associate
Tech Mahindra
Noida
10.2023 - 04.2024
- Delivered timely and effective support through chat/email while maintaining regulatory sensitivity.
- Built rapport with clients, handled queries, and ensured resolution aligned with service SLAs.
- Provided insights for improving support processes and client experience.
Senior Customer Service Representative
HCL Technologies
Lucknow
01.2019 - 09.2020
- Managed escalations and investigated insurance account discrepancies.
- Ensured compliance with internal procedures and industry regulations while resolving payment issues.
- Interacted with stakeholders to validate account details and issue resolutions.
Education
BBM(P) - Business Management
Babu Banarasi Das University
Lucknow06-2017
Intermediate Certificate - Science
Raj English School
Varanasi05-2013
High School Diploma -
St. Mary's Sr. Secondary School
Banda05-2010
Skills
- Customer Due Diligence (CDD) & Enhanced Due Diligence (EDD)
- Financial Crime & AML Compliance
- Screening & Risk Analysis
- Fraud Detection & Transaction Monitoring
- Regulatory Reporting & Risk Mitigation
- Sanctions/PEP/Adverse Media Screening
- Cross-Functional Collaboration
- Microsoft Excel & Financial Data Analysis
- Verbal & Written Communication
- Attention to Detail
Certification
- Anti-Money Laundering & Customer Verification – Alison
- Executive PGP – Full Stack Development – IIIT Bangalore
- Digital Marketing Certification – DigiTrend Lucknow
Additional Information
- Proficient in working under defined SOPs and regulatory frameworks
- Demonstrates Barclays’ values: Respect, Integrity, Service, Excellence, and Stewardship
- Adapts to evolving compliance and screening standards through continuous learning
Timeline
Associate Risk Ops
WNS Global Services
04.2024 - 05.2025
Customer Associate
Tech Mahindra
10.2023 - 04.2024
Senior Customer Service Representative
HCL Technologies
01.2019 - 09.2020
BBM(P) - Business Management
Babu Banarasi Das University
Intermediate Certificate - Science
Raj English School
High School Diploma -
St. Mary's Sr. Secondary School
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