Tushar Verma
585/JG2 Third Floor, Vikaspuri, New Delhi,India
Summary
Remote desktop engineer with wide range of technical skills and experience with Windows, macOS and Linux operating systems. Accomplished at working independently and in team environments and providing exceptional customer service.
Overview
1
1
Certification
Work history
Remote Desktop Engineer
PC Solutions Private Limited
Gurgaon
04 2023 - Current
- Currently employed as Remote Desktop Engineer at American Express, through PC Solutions Private Limited.
- Offer comprehensive support for Microsoft Office applications, including Outlook, encompassing software, hardware, and application assistance for both Windows and macOS platforms.
- Offer technical support for remote employees utilizing various setups such as Citrix environments, VDI machines, and Avaya/Cisco Telephony systems.
- Demonstrate proficiency in security tools and effectively triage security-related issues.
- Oversee installation, upgrade, and maintenance processes for peripherals to ensure smooth operations within office environment.
- Streamlined helpdesk queries with clear communication and troubleshooting expertise.
- Provided technical support for seamless office operations.
- Installed new software for better productivity.
- Identified potential risks through thorough analysis, ensuring system stability.
- Improved system performance by regularly updating and maintaining software applications.
Education
Bachelor of Technology - Computer Science
GCRG Memorial Trusts Group of Institution
07/2016 - 08/2020
Higher Secondary School - Mathematics
Government Queens Inter College
07/2014 - 06/2016
High School -
Government Queens Inter College
Skills
- Microsoft Intune portal
- Troubleshooting BYOD/CMD issues on Android/ iOS/ Windows
- Troubleshooting on Modern Management Device
- Device Enrollment and Compliance(Assisting user to enrolling their device in iOS /Android /Windows )
- Troubleshooting Windows machine issues
- Diagnostic analysis of Mac systems
- Troubleshooting Microsoft Office 365 applications
- Diagnosing VMware Horizon VDI problems
- Software Deployment and installation in Windows, MAC and VDI Infrastructure
- Proficient in Microsoft Endpoint Configuration Manager (MECM)
- Troubleshooting VPN connectivity issues
- Proficient in CMD and PowerShell commands
- Adobe application related issues
- Skilled in using Citrix for Active Directory Services
- Skilled in using JAMF/JSS in MacOS
- Proficient in using ServiceNow ticketing system
- Email security solutions
- Incident queue management
- Technical issues analysis
- Application installations
Certification
Diploma in Computer Networking, Alison Learning
Hobby
- Cooking
- Traveling
- Listening Music
- Streaming Web-Series and Movies
Languages
English
Hindi
Declaration
I hereby declare that the above mentioned information is correct up to my knowledge and I bear all responsibility for the correctness of the mentioned information.
Timeline
Remote Desktop Engineer
PC Solutions Private Limited
04 2023 - Current
Bachelor of Technology - Computer Science
GCRG Memorial Trusts Group of Institution
07/2016 - 08/2020
Higher Secondary School - Mathematics
Government Queens Inter College
07/2014 - 06/2016
High School -
Government Queens Inter College
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