Tushar M. Birari
Training & Quality Expert
Mumbai
Summary
Motivated manager and analytical problem-solver with expertise in team building, leadership, and customer relations. Skilled in Training, Quality, and automation/AI with 15+ years of experience managing multi-site operations in Telecom, BFSI, Retail, Healthcare, Real Estate, and Sales. Specialize in content development, process transitions, digital learning implementation, and client engagement. Known for driving KPIs and ensuring operational excellence through strategic planning.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Deputy General Manager – Training & Quality
Altruist Technologies Pvt. Ltd.
Bangalore
02.2024 - Current
- Leading Training & Quality across 32 accounts, 10 sites, and 3500+ FTEs.
- Managing a team of 3 Sr. Managers, 4 Managers, 10 Asst. Managers, 106 Trainers & QAs.
- Designing strategic frameworks and ensuring alignment with client and organizational KPIs.
- Spearheading content digitization with Vyond, Powtoon, and AI-driven learning via LMS platforms.
- Driving stakeholder relationships, governance, and performance optimization.
- Monitor performance metrics, analyze data and make informed decisions to drive growth and improvement.
- Provide leadership and mentorship to senior staff fostering a culture of innovation and collaboration.
- Developed individualized and group training programs that address specific business needs.
- Developed Supervisor Training program for grooming the Supervisory Staff.
- Streamlining various processes during the Agent Life-Cycle in the organization.
Training Manager – Emerging & Retail Cluster
Conneqt Business Solutions Ltd.
10.2022 - 02.2024
- Leading the entire Training Function for various processes across Mumbai, Noida, Mohali, Pune, Hyderabad, Bengaluru for Customer Service, Sales and Lead Generation genre.
- Developed individualized and group training programs that address specific business needs.
- Developed Supervisor Training program for grooming the Supervisory Staff.
- Developed training manuals to target tangible results according to business requirements using tools like Vyond, Powtoon etc.
- Arranging training sessions and Trainers for New Hired Batches.
- Arranging ‘Train the Trainer’ sessions.
- Keeping abreast of training trends, developments, and best practices.
- Prepare and represent Training for Client reviews.
- Ensuring strategic alignment of the training department with business goals.
- Streamlining various processes during the Agent Life-Cycle in the organization.
- Implementation of Various Trainer Grooming techniques and Governance mechanisms at various stages of Training.
- Leading Content Development team and to convert existing traditional training methodology to the New Era of AVs and Interactive AI based learning via various LMS & module creation technique.
Training Manager (Site Lead)
Tech Mahindra Ltd.
06.2021 - 10.2022
- Managed training across Vodafone Idea, Zee5, Bank of Baroda, Mahindra Holidays, Transunion CIBIL, Kotak Securities.
- Implemented supervisor and new hire training programs.
- Facilitated three successful project transitions.
Assistant Manager – Training
Teleperformance
03.2019 - 06.2021
- Led 12 trainers across multiple clients including Kotak Life, McDonald’s, Bajaj Electricals, CEAT, etc.
- Focused on LMS adoption, TTT sessions, CSAT improvement, and refresher governance.
Deputy Manager – Training
Eureka Outsourcing Solutions Pvt. Ltd.
11.2018 - 03.2019
- Managed 12 trainers across ICICI Bank, Kotak Bank, One Assist, etc.
- Streamlined reporting and KPI tracking systems.
Assistant Manager – Training
Vertex Customer Management
03.2017 - 11.2018
- Handled Capital First, Vodafone, and One Assist for Mumbai Circle.
- Delivered TTT, client reviews, and floor KPI management.
Trainer
One Point One Solutions Pvt. Ltd.
12.2014 - 02.2017
- Process trainer for TATA Enterprise, Whirlpool, TMFL.
- Awarded “Best Trainer” by Vice-President.
- Completed Six Sigma and L1 Certifications.
Trainer
Altisource Business Solutions Pvt. Ltd.
02.2013 - 10.2014
- Worked on VMS, Looking Glass, QC and Follow-Up processes.
- Awarded “Shining Star” for Follow-Up process.
Education
B.M.M. - Mumbai University
S.I.E.S College
Mumbai05.2010
H.S.C. -
J.H. Ambani Jr. College
Mumbai03.2005
S.S.C. -
J.H. Ambani School
Mumbai03.2003
Skills
Vyond animation skills
undefinedProfessional Snapshot
15 years of Overall experience, Training, Quality, Automation, AI, Managing multi-site Training & Quality operations across various domains, Content development, Process transitions, Digital learning implementation, Team building
Certifications And Achievements
- Six Sigma Program – Attrition Control
- L1 Certified – Tata Teleservices
- Best Trainer Award – One Point One Solutions
- Shining Star Award – Altisource
- Organized National Film Festivals and Conferences
Technical And Functional Skills
Vyond, Powtoon, Photoshop, MS Office, LMS platforms, Team Management, Content Development, Strategic Planning, Stakeholder Engagement, Process Improvement, AV-based Training
Disclaimer
I, Tushar M. Birari, hereby declare that the information provided above is true to the best of my knowledge and belief.
Personal Information
- Father's Name: Madan S. Birari
- Date of Birth: 07/07/87
- Nationality: Indian
- Marital Status: Married
Timeline
Deputy General Manager – Training & Quality
Altruist Technologies Pvt. Ltd.
02.2024 - Current
Training Manager – Emerging & Retail Cluster
Conneqt Business Solutions Ltd.
10.2022 - 02.2024
Training Manager (Site Lead)
Tech Mahindra Ltd.
06.2021 - 10.2022
Assistant Manager – Training
Teleperformance
03.2019 - 06.2021
Deputy Manager – Training
Eureka Outsourcing Solutions Pvt. Ltd.
11.2018 - 03.2019
Assistant Manager – Training
Vertex Customer Management
03.2017 - 11.2018
Trainer
One Point One Solutions Pvt. Ltd.
12.2014 - 02.2017
Trainer
Altisource Business Solutions Pvt. Ltd.
02.2013 - 10.2014
B.M.M. - Mumbai University
S.I.E.S College
H.S.C. -
J.H. Ambani Jr. College
S.S.C. -
J.H. Ambani School
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