Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Prasad Tammiraju

Prasad Tammiraju

Project Specialist
Hyderabad,Telangana

Summary

A result-oriented Project Specialist skilled in both project management and business analysis. Known for problem-solving and data analysis process, with a track record of leading process improvements and fostering teamwork between Data Engineering and Business Intelligence teams. Successfully managed data-driven programs like Buyability Defect reduction and Catalog Health Score, and played a key role in developing automated data pipelines, saving $50 million from 2021 to 2023.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Project Specialist

Amazon
Hyderabad, Telangana
05.2021 - Current
  • Knowledge Center Development: Established a centralized knowledge base for Catalog-operations and Catalog-bi teams, providing self-contained training resources, standard operating procedures, and best practices. This initiative led to a significant reduction of 500 hours per year.
  • Buyability Defect Reduction Program: Spearheaded the Buyability defect reduction program in collaboration with cross-functional teams and Whole Foods Market (WFM), achieving savings of $30 million.
  • Catalog Health Score Analysis: Leveraged catalog data to conduct a comprehensive analysis, identifying anomalies and enhancing Catalog quality.
  • Process Automations: Teamed up with the operations team to gather requirements and developed an automated script for deleting non-compliant images from the Catalog, resulting in a streamlined process and a reduction of 200 hours per year

Operations Team Manager

Amazon
Hyderabad, Telangana
09.2020 - 04.2021
  • Coaching and Career Growth: Took charge of a team of 15+ senior associates, providing targeted coaching that resulted in an impressive 86% conversion rate. Additionally, two team members achieved role changes.
  • Streamlining Invalid Tickets: Collaborated with the Operations Program Team and Partner teams to enhance the invalid ticket reduction rate, achieving an outstanding 80% improvement.
  • Engagement Activities: Initiated and conducted Rewards and Recognition programs along with engagement sessions across the network. Recognized top performers and facilitated the sharing of best practices within the team.
  • Consistent Operation Metrics: Mitigated operational risks by systematically reviewing reports across the network. Proactively identified and communicated peculiar use cases to cross-functional teams and leadership.

Executive Customer Relations Specialist

Amazon
Hyderabad, Telangana
09.2017 - 08.2020
  • Handling Egregious Escalations: Managed and resolved critical issues within specified service levels, taking charge of escalated matters on behalf of company senior executives (CEO, SVPs).
  • Process Improvement: Conducted quantitative analysis of key process indicators in collaboration with cross-functional customer service teams. Identified and implemented opportunities for process improvement to enhance overall operational efficiency.
  • Training on Internal Tools: Delivered comprehensive training sessions to teams on vital tools like Heartbeat and Textminer, ensuring proficiency and optimal utilization in alignment with business analysis objectives.

Education

Post Graduate Diploma - Data Science

International Institute of Information Technology
Banglore
05.2020 - 05.2021

Bachelor of Technology - Electronics And Communications

Vignana Bharathi Institute of Technology
Hyderabad
04.2011 - 05.2015

Skills

Project Management

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Timeline

Project Specialist

Amazon
05.2021 - Current

Operations Team Manager

Amazon
09.2020 - 04.2021

Post Graduate Diploma - Data Science

International Institute of Information Technology
05.2020 - 05.2021

Executive Customer Relations Specialist

Amazon
09.2017 - 08.2020

Bachelor of Technology - Electronics And Communications

Vignana Bharathi Institute of Technology
04.2011 - 05.2015

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Prasad TammirajuProject Specialist