Twinkle Dixit
Gurgaon
Summary
Proven Analyst with a track record at KPMG Global Services, adept in process mapping and modeling, and exceptional in stakeholder management. Spearheaded 10 projects, driving innovations and earning multiple awards for analytics and communication prowess. Expertise in BPMN 2.0 Standards and a history of elevating customer and client experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Analyst
KPMG Global Services
Gurgaon
07.2022 - Current
- Executed 10 projects and supported business stakeholders in creating Target Operating Models for different functions, following the business architecture framework followed by KPMG.
- Evaluated as-is and to-be processes for Risk, HR, and Supply Chain Management.
- Collaborated with different teams for data migration, process analysis, and data modeling.
- Introduced 3 automation ideas for the enhancement of task completion in stringent timelines.
- Initiated 2 employee engagement programs and managed 8 corporate social responsibility events.
- Earned awards like Kudos, Mega Start Team, and Super Team for stakeholder management, strong analytics, and good communication skills.
- Provided ARIS training to functional teams.
Business Analyst
Q3 Edge Consulting Pvt. Ltd
Gurgaon
01.2022 - 06.2022
- Worked for 4 Clients of Process Modeling & Mapping: HDFC Life, MAX Life, DS Group and KRBL
- Modeled EPC process flows and organizational flow charts.
- Provided ARIS training to clients for process mapping.
- Led 1 entire successful project as team lead and showcased team management skill
Customer Service Associate
Binsar Farms Pvt. Ltd
Gurgaon
09.2021 - 12.2021
- Conducted 50 to 60 calls per day, informed customers about special promotions, and provided detailed information for various products.
- Achieved a high satisfaction rating through proactive, one-call resolutions of customer issues.
- Offered advice and assistance to customers, paying attention to special needs or wants, and increased customer retention every month.
Business Development Executive
Ayaan Sales
Gurgaon
01.2021 - 09.2021
- Looked after sale issues, complaints, and grievances.
- Conducted market research.
- Onboarded clients and handled the operations team.
Education
Bachelor of Commerce - Commerce
Maharishi Dayanand University
Gurgaon07-2020
Skills
- Process mapping and modeling
- Process analysis and improvement
- Lean management
- BPMN 20 Standards
- Data visualization
- Stakeholder management
- Effective communication
- Analytical thinking
- Innovation and creativity
Tools and Softwares
- Aris Architecture
- Bizzdesign
- IBM Blueworks
- Visio
- Confluence
- Jira
- SAP Signavio
- Microsoft Office
Certification
- Aris Modeler Basic (E731A-78E)
- Aris Modeler Essentials (E731-78E)
- Introduction to Generative AI with GPT
- Lean Management
Accomplishments
- Recieved Kudos, Mega Star and Super Team awards
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Creative DIY artifacts
- Dancing Soul
- Makeup beginner
Timeline
Analyst
KPMG Global Services
07.2022 - Current
Business Analyst
Q3 Edge Consulting Pvt. Ltd
01.2022 - 06.2022
Customer Service Associate
Binsar Farms Pvt. Ltd
09.2021 - 12.2021
Business Development Executive
Ayaan Sales
01.2021 - 09.2021
- Aris Modeler Basic (E731A-78E)
- Aris Modeler Essentials (E731-78E)
- Introduction to Generative AI with GPT
- Lean Management
Bachelor of Commerce - Commerce
Maharishi Dayanand University
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