Twinkle Gupta
Mumbai
Summary
Results-driven Corporate HR professional with 3+ years of experience in Learning & Development (L&D), specializing in LMS and TMS administration, learning campaigns, and analytics. Coordinate with HRBPs and cross-functional teams to enhance learning adoption and compliance. Manage enterprise-scale projects and confidential data while delivering effective communication to senior management. Strong problem-solving and organizational skills contribute to business success.
Overview
5
5
years of professional experience
Work History
Team Member - Projects
Aditya Birla Capital Limited
Mumbai
11.2023 - Current
- Core member of the Learning & Development (L&D) team, supporting organization-wide learning, assessment, and digital capability initiatives.
- Own end-to-end management of LMS and TMS portals for ABCL, including course creation, content publishing, learner enrollments, access management, system testing, issue resolution, and continuous platform optimization.
- Partner with L&D, HRBPs, business leaders, and functional heads to translate learning requirements into structured programs on LMS/TMS platforms.
- Plan and execute mandatory learning and assessment programs across the organization, covering multiple employee groups and geographies.
- Manage the complete assessment lifecycle - configuration, launch, communication, tracking participation, monitoring completion, and closure.
- Managed the Gen AI Bot for employee learning and HR queries, monitoring usage and resolving issues.
- Perform detailed query analysis from LMS, TMS, and Gen AI platforms to identify recurring issues, learning gaps, and improvement opportunities.
- Design, develop, and maintain advanced dashboards and MIS reports on learning coverage, assessment scores, completion rates, and user engagement.
- Released periodic assessment score reports and analytical insights to senior leadership, facilitating data-driven learning decisions.
- Support leadership reviews by preparing presentations, reports, and insights related to L&D effectiveness and project outcomes.
- Coordinated with IT teams and external vendors for platform enhancements and timely resolution of technical issues, ensuring system stability.
- Contribute to continuous improvement of L&D processes, tools, and learner experience through feedback analysis and project enhancements.
Human Resource Consultant
Aditya Birla Finance Limited
Mumbai
01.2021 - 01.2023
- Coordinated with line managers, HRBPs, Functional L&D teams, and new joiners to ensure smooth execution of end-to-end functional induction programs across PAN India.
- Tracked and recorded weekly completion data and created functional induction dashboards for senior leadership review.
- Customized and adapted learning content based on business and training requirements.
- Developed in-house content for learning interventions and procured external training modules.
- Maintained updated MIS, dashboards, and training data for reporting and audits.
- Acted as the central point of contact (POC) for internal queries related to HR technology platforms such as Propel, K-Cart, Epiplex, and subsequent system launches.
- Created awareness and drove adoption of sales tools and learning platforms, contributing to a disciplined learning culture and improved employee productivity.
- Supported logistics, vendor payments, and technology infrastructure for the functional training team and stakeholders.
Human Resource Intern
The Seekers Inc.
Mumbai
03.2021 - 05.2021
- Coordinated with HR and hiring managers to source and manage open opportunities.
- Coordinated with HR and hiring managers to source and manage open opportunities.
- Strengthened employer-employee relationships, enhancing engagement and retention.
- Engaged with social platforms to connect with HR professionals and hiring managers, expanding recruitment network.
- Worked with corporate relations teams to support corporate acquisition discussions.
Human Resource Intern - Recruitment
IFortis Worldwide
Bangalore
06.2021
- Coordinated end-to-end recruitment activities, including resume screening, shortlisting, interview scheduling, and hiring support, to streamline hiring process.
- Maintained accurate employee records and recruitment data to ensure compliance and facilitate reporting.
- Managed team engagement metrics and organized internal events to enhance workplace culture and employee satisfaction.
Education
Master of Business Administration (MBA) / MMS - Human Resource
Durgadevi Saraf Institute of Management Studies
Mumbai01.2021
Bachelor of Commerce (B.Com) -
Thakur College of Science & Commerce
Mumbai01.2018
HSC -
Maharashtra Board
Thakur College, Mumbai01.2015
SSC -
Maharashtra Board
St. Xavier's High School, Mumbai01.2013
Skills
- L&D project management
- LMS and TMS administration expertise
- Learning campaigns
- Project coordination and oversight
- Stakeholder engagement
- Stakeholder coordination
- Collaboration and teamwork dynamics
- Cross-functional collaboration
- Dashboard development
- Data governance
- Data accuracy
- Query analysis
- Compliance management
- Technical support and troubleshooting
- Problem resolution strategies
- Task prioritization and organization
- Communication strategy
- Relationship building and management
- Cross-functional collaboration
Affiliations
Part of the ABC Learning Fest in Portal handling, and also anchoring the on-floor activities.
Languages
- Hindi
- English
Accomplishments
Udaan Momentus On-the-Spot Recognition - Focus on Results, Respect, and Openness.
Key Ld Campaigns Collaborations
- Supported and executed organization-wide learning campaigns to drive adoption of LMS and mandatory programs through structured communication plans.
- Developed and managed learning collaterals including launch mailers, employee communication decks, user guides, FAQs, and leadership presentations.
- Coordinated campaign calendars, reminders, and follow-ups to improve learner engagement and completion rates.
- Worked closely with L&D, HRBPs, and business teams to align campaigns with organizational priorities and timelines.
- Supported post-campaign analysis by tracking participation trends, completion metrics, and effectiveness insights for management review.
Timeline
Team Member - Projects
Aditya Birla Capital Limited
11.2023 - Current
Human Resource Intern - Recruitment
IFortis Worldwide
06.2021
Human Resource Intern
The Seekers Inc.
03.2021 - 05.2021
Human Resource Consultant
Aditya Birla Finance Limited
01.2021 - 01.2023
Master of Business Administration (MBA) / MMS - Human Resource
Durgadevi Saraf Institute of Management Studies
Bachelor of Commerce (B.Com) -
Thakur College of Science & Commerce
HSC -
Maharashtra Board
SSC -
Maharashtra Board