Twinkle Sudhir Shukla
Administrative
Faridabad
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Senior Executive
SI-UK
New Delhi
06.2021 - Current
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Streamlined operations to maximize business efficiency and profits.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Clarified roles, responsibilities and expectations of staff.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Admissions Officer
Coventry Univerity
New Delhi
12.2019 - 05.2021
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Met with prospects and guardians to answer questions, discuss academics and provide tours.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Guided and supported faculty and staff in development of new programs.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Data Repair Analyst
Tata Consultancy Services
Gurgaon
08.2018 - 12.2019
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Implemented training programs to improve knowledge and skills of new technicians.
- Performed quality assurance on systems to confirm optimal performance.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed wiring, cabling and networking hardware on customer premises with the help of our technicians.
- Worked closely with network administrators and server engineers to deliver quality service.
Technical Support Associate
Convergys
Gurgaon
10.2016 - 04.2018
- Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Recorded and maintained relevant notes for each client and work order.
- Promoted efficiency among departments with prompt resolution of system issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
MBA - Human Resources Management
MIT University
Pune, India 08.2018 - 07.2020
BCA ( Bachelors of Computer's Application) - Computer And Information Sciences
DAV Institute of Management
Faridabad, India 08.2013 - 08.2016
12th Standard - Commerce
St. John's School
Faridabad, India 04.2012 - 03.2013
10th Standard -
St. Jonh's School
Faridabad, India 04.2010 - 03.2011
Skills
Performance improvement
Timeline
Senior Executive
SI-UK
06.2021 - Current
Admissions Officer
Coventry Univerity
12.2019 - 05.2021
Data Repair Analyst
Tata Consultancy Services
08.2018 - 12.2019
MBA - Human Resources Management
MIT University
08.2018 - 07.2020
Technical Support Associate
Convergys
10.2016 - 04.2018
BCA ( Bachelors of Computer's Application) - Computer And Information Sciences
DAV Institute of Management
08.2013 - 08.2016
12th Standard - Commerce
St. John's School
04.2012 - 03.2013
10th Standard -
St. Jonh's School
04.2010 - 03.2011
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