U. SIVAGAMI
Iyyappanthangal
Summary
Accomplished professional with a proven track record at HDFC, adept in leading the Pre-Delivery Inspection process and managing billing & accounts at Bajaj Service Center. Expertise in financial management and customer service excellence, significantly enhancing decision-making and customer satisfaction. Skilled in analytical thinking and technical tasks, ensuring seamless operations and compliance.
Overview
4
4
years of professional experience
Work History
Two-Wheeler Loan PDI
HDFC
01.2021 - Current
- Led the Pre-Delivery Inspection (PDI) process for all two-wheeler loan transactions, ensuring all documents and conditions met the company's compliance standards
- Acted as a liaison between customers, loan departments, and dealerships to ensure smooth loan approvals and timely delivery of vehicles
- Oversaw the verification of customer documents, including registration, insurance, and ID proof, ensuring accuracy and adherence to legal guidelines
- Provided detailed reports on loan progress, approvals, and documentation errors, contributing to enhanced decision-making by senior management
- Managed customer inquiries regarding loan policies, status updates, and documentation requirements, achieving a high level of customer satisfaction
- Assisted in the disbursement process, ensuring accurate and timely fund transfers to customers, while maintaining detailed records for auditing purposes
Billing & Accounts
Bajaj Service Center
01.2021 - Current
- Spearheaded the daily billing process, managing the generation and reconciliation of invoices for services, parts, and labor, ensuring a seamless customer experience
- Oversaw the accurate recording of all payments, cash transactions, and reconciliations, ensuring error-free financial reporting
- Streamlined account management and handled customer billing disputes and queries, achieving resolution in a timely and professional manner
- Assisted in creating monthly and quarterly financial reports, tracking revenue, expenses, and accounts receivable
- Supported the accounts team with routine bookkeeping tasks, including data entry, report preparation, and audit assistance
- Managed the inventory for service parts, ensuring adequate stock levels and minimizing delays in servicing, leading to improved customer turnaround times
- Trained junior staff on billing software and customer service procedures, contributing to team efficiency and customer satisfaction
Education
MBA - Master of Business Administration
Aringar Anna Institute of Science and Technology
11.2024
BBA -
Mahalakshmi Women's Arts & Science College
01.2014
XIIth -
Arignar Anna Government Higher Secondary School
01.2011
Xth -
Sarojini Varadhappan Girls Higher Secondary School
01.2009
Skills
- Customer Service Excellence
- Financial Management
- Analytical Thinking
- Time Management
- Technical Skills
Languages
- English
- Tamil (Read, Write, Speak)
Hobbies and Interests
- Drawing and sketching
- Reading self-improvement and business books
- Volunteering for community outreach programs
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief., [Insert Date], Chennai, ____________________________ (U. SIVAGAMI)
Additional Qualifications
- Diploma in Computer Applications (DCA)
- Proficient in MS Office (Word, Excel, PowerPoint), Tally, and Basic Accounting Software
Personal Information
- Husband's Name: M. Udhaya Kumar
- Date of Birth: 06/02/92
- Gender: Female
- Marital Status: Married
Timeline
Two-Wheeler Loan PDI
HDFC
01.2021 - Current
Billing & Accounts
Bajaj Service Center
01.2021 - Current
MBA - Master of Business Administration
Aringar Anna Institute of Science and Technology
BBA -
Mahalakshmi Women's Arts & Science College
XIIth -
Arignar Anna Government Higher Secondary School
Xth -
Sarojini Varadhappan Girls Higher Secondary School
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