Open To Work
Hi, I’m
Ubed Qurashi
Pune
Work Preference
Summary
Customer-focused professional with over three years of experience delivering exceptional sales, customer retention, and client relationship management within the telecommunications sector. Demonstrated expertise in consultative selling, account management, and resolving complex customer enquiries while consistently exceeding service expectations. Recognised for outstanding communication, a solution-oriented approach, and the opportunity to support advisor development through a Process Trainer stretch assignment. Committed to building lasting customer relationships, driving business growth, and delivering service excellence in high-performance environments.
Overview
1
Certification
3
years of professional experience
Work History
Concentrix Daksh Services India Pvt. Ltd.Pune
Customer Sales & Retention Executive
02.2024 - Current
Job overview
Delivered exceptional customer service to UK customers through inbound and outbound interactions.
- Identified customer needs to recommend suitable products, enhancing sales performance.
- Resolved concerns and objections to manage customer retention and loyalty.
- Assisted customers with account management, billing inquiries, service upgrades, and technical support.
- Achieved sales quality compliance and performance targets in a fast-paced environment.
- Selected for stretch assignment as process trainer, supporting onboarding and coaching of new advisors.
- Collaborated with team members and leadership to ensure outstanding customer experience and data security.
Startek (formerly Aegis National) pune
Business Customer Service Representative
08.2023 - 02.2024
Job overview
- Handled customer support operations for Vodafone Idea Business Care.
- Addressed business customer inquiries regarding account billing and service issues.
- Promoted relevant products and services to enhance customer retention.
- Consistently met quality standards and performance goals in service provision.
Education
Shikhar Shiksha Sadan Higher Secondary SchoolNew Delhi, India
Higher Secondary from Science
07-2022
University Overview
- Pursued the science stream to develop analytical thinking, problem-solving skills, and a strong understanding of the natural world.
National Institute of Open SchoolingPune, India
High School Diploma
04-2020
University Overview
- Developed strong communication, computer, and administrative skills through academic studies and practical coursework.
Skills
- Customer Success Management
- Client Relationship Management
- Revenue Growth & Sales Excellence
- Customer Retention Strategies
- Business Account Management
- Process Training & Mentorship
- Performance & Quality Excellence
- Strategic Problem Solving
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Urdu
Intermediate (B1)
B1
Certification
IELTS General Training, issued by the British Council (Band 8.0), December 2022.
Accomplishments
Accomplishments
STAR (Super Talented Achiever) 2025 & 2026.References
References
References available upon request.Affiliations
Affiliations
Self-directed learning in Customer Experience and Communication SkillsTimeline
Customer Sales & Retention Executive
Concentrix Daksh Services India Pvt. Ltd.
02.2024 - Current
Business Customer Service Representative
Startek (formerly Aegis National)
08.2023 - 02.2024
Shikhar Shiksha Sadan Higher Secondary School
Higher Secondary from Science
National Institute of Open Schooling
High School Diploma