Professional and IT Analyst with extensive leading-edge IT Experience in delivering exceptional computer satisfaction and improving overall operations. Proficient in front end and back-end operations, development and support with an unexcelled record of brining mission critical project in on schedule and within budget. Strong interpersonal, communicative and organizational skills. Intuitive analytical ability to attain network, system and application-level solutions. Project management proficiency including analysis, design, development, implementation, documentation and evaluation.
Overview
16
16
years of professional experience
Work History
Senior System Administrator
INNOVATION TECHNOLOGY BY DESIGN Pvt. Ltd
Noida
12.2021 - Current
Active Directory Domain Controller promotion, FSMO roles management, GPO configurations, and security enhancement.
Creating and managing user accounts, groups, OU’s, implementing secure authentication methods, and managing permissions and access control for files, folder and network resources.
Managing Active Directory Security and Compliance with enforcing password policies, account lockout policies and regularly updating patches.
Administration of Microsoft 365 suite, user management, mailbox migration, and advanced troubleshooting.
Implementation and management of Azure AD/Entra ID, including SSO, Conditional access, and Multi-Factor Authentication (MFA).
Worked on Office 365 Exchange admin center, mailbox management, email routing configuration, and retention policies.
Worked on email security with implementation of anti-spam and anti-malware policies and secure email encryption.
Worked on Microsoft Intune management of devices and applications, including policy creation, compliance settings, and endpoint security.
DNS and DHCP configuration, resolution processes, and network optimization.
Worked on SonicWall Firewall managing the Access Rules, and NAT Policies and Website Filtering.
Knowledge of ITIL framework and its application in a service operations environment.
Excellent technical troubleshooting, interpersonal and customer service skills.
Associate Consultant
CAPGEMINI TECHNOLOGY SERVICES INDIA Pvt. Ltd
Noida
10.2016 - 12.2021
Creating, managing, and deleting user accounts, assigning licenses, and managing user groups.
Managing user access and permissions within Office 365 environment.
Implementing and maintaining security measures to protect data and applications within Office 365 which include configuring security settings, managing multi-factor authentication, and responding to security threats.
Providing technical support and troubleshooting assistance to users experiencing issues with Office 365 services which includes resolving user issues providing guidance, and escalating complex issues to higher-level support teams.
Windows Server2019 Installation/upgrades/Server migrations.
Installing, configuring, and troubleshooting domain controllers, including replication.
Developing, implementing and managing Group Policy Objects (GPO’s).
Identifying and resolving issues related to user authentication, authorization, access permissions and other Active Directory functionalities.
Contribute to continuous improvement efforts, security enhancement, performance optimization, operational efficiency and innovation.
Internship in Radio Communication (Air Traffic Control)
Rohde & Schwarz Gmbh & Co.
Munich
05.2015 - 10.2015
The configuration of Database Servers, Cisco Switches, Gateway, Routers and other hardware used in ATC Integration lab.
Interoperability, Performance and Functionality test for GRS against VCS 4G.
Use test cases and troubleshooting for ground-ground and ground-air voice communication system.
Conducting operational testing and semi-automated interoperability testing on ATC communication test system.
Conducting test on Main/Standby switchover for VoIP Radios on ATC Communication system.
Analyst
HCL Comnet System & Services Pvt Ltd
Noida
01.2010 - 07.2012
Manage all network servers and other network component including installation, configuration, and maintenance.
Resolve problems reported by end user for local and wide area networks, personal computers, networking equipment (Routers and Switches).
Handling tickets related to networks, Application and hardware Issues in form of calls, E- mails.
Support for various other applications like Citrix, Lotus Notes and security policies.
IT Executive
Grass Roots Research & Creation Pvt Ltd
New Delhi
04.2009 - 12.2009
Effectively manage system functionality to ensure ongoing operation.
Provided physical IT Support to company employees.
Router, Switches and firewall troubleshooting.
Managing Company’s Network.
Education
IT Infrastructure Library Version 3 (ITIL V3) Training Program -
HCL Comnet Systems & Services Pvt. Ltd
Noida, India
08.2011
JAVA Programming Language Training Program -
NIIT
New Delhi, India
11.2008
Bachelor of Engineering - Computer Science
UNIVERSITY OF RAJASTHAN
Jaipur, India
08.2008
MCSE/CCNA Training Program -
NETWORK NUTS
New Delhi, India
07.2006
Skills
Microsoft Office 365
Incident Management
Windows Server 2019
Windows Server 2022
DHCP
DNS
Active Directory
Azure Active Directory
Entra ID
Datto Back up
Microsoft Azure
SonicWall Firewall
Hobbies and Interests
Listening to Music
Surfing Internet
Playing Guitar
Reading Journals
Timeline
Senior System Administrator
INNOVATION TECHNOLOGY BY DESIGN Pvt. Ltd
12.2021 - Current
Associate Consultant
CAPGEMINI TECHNOLOGY SERVICES INDIA Pvt. Ltd
10.2016 - 12.2021
Internship in Radio Communication (Air Traffic Control)
Rohde & Schwarz Gmbh & Co.
05.2015 - 10.2015
Analyst
HCL Comnet System & Services Pvt Ltd
01.2010 - 07.2012
IT Executive
Grass Roots Research & Creation Pvt Ltd
04.2009 - 12.2009
IT Infrastructure Library Version 3 (ITIL V3) Training Program -
Sr. Tech Team Lead (Reporting Manager) at Innovation Technology By Design Pvt. Ltd (IT By Design)Sr. Tech Team Lead (Reporting Manager) at Innovation Technology By Design Pvt. Ltd (IT By Design)