Summary
Overview
Work History
Education
Skills
Certification
PERSONAL ATTRIBUTES
DECLARATION
Timeline
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UDAY GUPTA

UDAY GUPTA

Risk & Compliance Cyber Security
Delhi-NCR

Summary

Highly professional and adaptable compliance and cybersecurity risk professional with 5+ years of experience supporting German-language operations across cybersecurity risk management, third-party risk, and compliance operations. Proven ability to partner with global stakeholders, conduct meticulous risk analysis, and implement improvements aligned with ISO 27001 and NIST standards.

Overview

5
5
years of professional experience
9
9
Certifications

Work History

Risk & Compliance Senior Process Specialist (German Project)

Cognizant Technology Solutions
Hyderabad
05.2022 - Current
  • Conducted cybersecurity and third-party risk assessments for German-language operations, ensuring alignment with global compliance standards.
  • Monitored compliance with PCI/PII regulations within German-speaking teams and operations.
  • Managed DLP and phishing incident workflows, providing support and guidance to German-speaking stakeholders.
  • Maintained risk registers and incident documentation for German-language operations, ensuring accurate and timely updates.
  • Performed daily Root Cause Analysis (RCA) to identify risks and operational gaps.
  • Collaborated with multiple departments to identify and mitigate risks, fostering a culture of security awareness.
  • Oversaw the phishing communication mailbox for successfully identifying and neutralizing phishing threats.
  • Entrusted with the comprehensive management of cybersecurity systems, including firewalls and vulnerability scanning, for German-language business units.

Senior Customer Service Agent (German Process)

Concentrix Daksh India Pvt. Ltd.
Kolkata
10.2020 - 04.2022
  • Conducted quality audits and compliance checks.
  • Contributing to a 15% increase in team quality.
  • Coordinated with international teams (Gdansk) to support critical European language pilots.
  • Designed and executed training sessions on German communication standards for pilot batches.
  • Monitored service levels, identified issues, and prepared action plans to meet SLAs.
  • Managed client needs, escalations, and maintained error-free MIS.

Education

Master of Commerce -

Mahatma Jyotiba Phule Rohilkhand University
Bareilly
01.2023

German Language B2 -

Goethe-Institut
New Delhi
01.2020

Bachelor of Commerce (Honours) -

Mahatma Jyotiba Phule Rohilkhand University
Bareilly
01.2020

Skills

Technical & Cybersecurity Skills

Cybersecurity Risk Assessment & Mitigation

Third-Party / Vendor Risk Management

Data Loss Prevention (DLP) Management

Phishing Detection & Incident Response

Vulnerability Scanning & Firewall Management

Security Incident Documentation & Reporting

Root Cause Analysis (RCA)

ISO 27001 & NIST Standards Compliance

Regulatory Compliance: GDPR, PCI-DSS, PII Protection

Security Awareness Training & Policy Enforcement

German-Language

German-Language Operations Management

Bilingual Stakeholder Collaboration (German & English)

German Regulatory & Compliance Frameworks

German-Language Documentation & Reporting

Liaison with German-Speaking Teams and Third Parties

Cultural and Regional Risk Assessment (DACH region)

Certification

German language B2 level

PERSONAL ATTRIBUTES

  • Passionate about delivering quality and perfection.
  • Self-motivated, flexible, sincere, and dedicated.
  • Strong mental resilience and structured approach to tasks.

DECLARATION

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. 

(UDAY GUPTA)

Timeline

Risk & Compliance Senior Process Specialist (German Project)

Cognizant Technology Solutions
05.2022 - Current

Senior Customer Service Agent (German Process)

Concentrix Daksh India Pvt. Ltd.
10.2020 - 04.2022

Master of Commerce -

Mahatma Jyotiba Phule Rohilkhand University

German Language B2 -

Goethe-Institut

Bachelor of Commerce (Honours) -

Mahatma Jyotiba Phule Rohilkhand University
UDAY GUPTARisk & Compliance Cyber Security