Uday Kiran Marati Dhage
Summary
Dynamic Tech Support Analyst with a proven track record at ADP, excelling in problem-solving and application development using no-code tools. Adept in SQL and skilled in enhancing user satisfaction through effective communication and collaboration. Passionate about delivering innovative solutions in high-pressure environments while ensuring data integrity and system reliability.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Tech Support Analyst Tier 2
ADP
Hyderabad
10.2025 - Current
Reported and tracked issues in JIRA, ensuring timely resolution and communication with stakeholders.
- Enhanced system reliability and user satisfaction through efficient problem‑solving
- Collaborated with developers to clarify software functionality and requirements, enhancing project alignment.
- Built applications using no-code tools to meet and adapt to client requirements effectively.
Technical Specialist - Tier
Commvault
Bangalore
12.2024 - 05.2025
- Technical specialist role focused on backup and restore solutions
- Strong expertise in Commvault backup and restore operations for safeguarding data across varied IT infrastructures
- Provided remote technical support for enterprise data protection and backup systems using Commvault software, enhancing system reliability
- Troubleshot system errors, analyzed logs/tickets, minimized service disruptions
- Liaised between internal engineering teams and customers, facilitating clear communication and ensuring customer satisfaction
- Strengthened attention to detail and problem-solving skills in high-pressure, client-facing environments
Technical Apprentice Trainee
Commvault
Bangalore
05.2024 - 12.2024
- Executed technical operations during apprenticeship, implementing backup solutions to ensure data integrity
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
BTECH - IT
Malla Reddy Engineering College
Hyderabad05-2024
DIPLOMA -
VNR VIGNANA JYOTHI INSTITUTE OF ENGINEERING AND TECHNOLOGY
Hyderabad05-2021
Skills
- REST API
- SQL
- RDBMS
- MongoDB
- Splunk
- JavaScript
- Nodejs
- Expressjs
- HTML
- CSS
- Bootstrap
- GitHub
- SQLite
- Python
Certification
- Build your own Dynamic applications - Java script, Nxtwave
- Javascript essentials, Nxtwave
- Programming Foundations in Python, Nxtwave
- MTA - Introduction to programming using Python, Microsoft
- Introduction to Data Bases, Nxtwave
- Developer Foundations, Git, Git Hub, Nxtwave
Accomplishments
- System Reliability Improvement, Ensured 99% uptime for client-server interactions improving system reliability and user satisfaction.
- Customer Satisfaction Enhancement, Resolved 95% of technical support requests within SLA, enhancing customer satisfaction.
- Incident Response Optimization, Decreased incident response time by 30%, increasing efficiency in troubleshooting tasks.
Projects
- Event Manager API, An API for managing user events with authentication and secure operations., Node.js, Express.js, JWT authentication, bcrypt, Joi, SQLite, Built a secure, RESTful API backend for event registration., Implemented password hashing, input validation, and used SQLite with a normalized relational schema to ensure data integrity and scalability., Integrated Nodemailer to deliver real-time email confirmations, improving user engagement and notification reliability.
- Twitter API, Backend API focused on social interactions resembling Twitter., Node.js, Express.js, SQLite, Built a RESTful API backend., Implemented JWT authentication and middleware for secure access., Developed endpoints for handling tweets, followers, likes, and replies with access control.
- Crypto web app, Application to view crypto trends., Python, Streamlit, This crypto web app serves as an information center for checking current cryptocurrency trends., Additionally, it uses the ARIMA model to predict the future price of Bitcoin.
Timeline
Tech Support Analyst Tier 2
ADP
10.2025 - Current
Technical Specialist - Tier
Commvault
12.2024 - 05.2025
Technical Apprentice Trainee
Commvault
05.2024 - 12.2024
BTECH - IT
Malla Reddy Engineering College
DIPLOMA -
VNR VIGNANA JYOTHI INSTITUTE OF ENGINEERING AND TECHNOLOGY