CHAITRA PAI
Bangalore
Summary
Experienced Technical Support Engineer with 6+ years of expertise in diagnosing, troubleshooting, and resolving complex hardware and software issues. Skilled in providing exceptional technical support, collaborating with cross-functional teams, and conducting root cause analysis (RCA) to ensure optimal product performance. Strong communicator with a proven track record of enhancing customer satisfaction and driving continuous product improvements.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer/ Analyst
Netradyne
08.2021 - Current
- Built long-lasting relationships with Strategic customers through consistent delivery of outstanding technical support and service.
- Identifying, diagnosing, and resolving complex technical issues related to hardware, software, and AI-powered products.
- Working on escalated customer issues, providing expert-level support, and guiding customers through resolution processes.
- Working closely with development and engineering teams to report bugs, feature requests, and provide feedback for product improvements.
- Offering insights and analysis based on recurring issues to improve product reliability.
Technical Support Associate
Tesco
07.2020 - 08.2021
- Provided technical support to customers by identifying causes of problems, researching and offering effective solutions.
- Reviewed network data to check network usage, server function or disk space availability.
- Determined causes of network issues by troubleshooting using testing software and equipment.
- Used remote login tools to assist clients with technical and product questions.
- Established security settings and access permissions for individual user requirements.
- Resolved issues related to network connectivity, printers, operating systems, applications, and other IT-related topics.
- Installed, configured, and troubleshot hardware and software for end users.
Technical Support Executive/Trainer Coordinator
Infosys
09.2018 - 07.2020
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Led training sessions on newly implemented software platforms, boosting employee confidence and proficiency in using these tools effectively.
- Mentored junior Engineers, fostering their growth and enhancing team performance
Education
Bachelor of Engineering Technology - Computer Science
Angadi Institute of Technology And Management
Belgaum06.2016
PUC - Science
Govt Arts and Science college
Karwar06.2012
SSLC -
St. Michael's Convent
Karwar06.2010
Skills
- AWS S3
- Linux Commands
- Rest API
- Application Support
- Product Support
- SQL
- Device Debugging
- Database Management
- Device Log Analysis
- App Log Analysis
- AWS App and User Log Analysis
- Portal Issue Resolution
- REST API Utilization
- Configuration Management
Accomplishments
- AWS S3 Basic Certification and AWS S3 Fundamentals.
- Software Architecture , Rest API The complete guide Certification
- Received the Innovation Star Award for contributing groundbreaking ideas.
- Recognized with the Collaboration Lead Star Award for fostering teamwork and cooperation.
- Achieved the Top Gun Award for attaining the highest production and received recognition at Town Hall meetings.
Personal Information
- Father's Name: Ganapati V Pai
- Mother's Name: Shobha R Kamat
- Date of Birth: 02/25/94
Languages
- Kannada
- English
- Hindi
- Konkani
Timeline
Technical Support Engineer/ Analyst
Netradyne
08.2021 - Current
Technical Support Associate
Tesco
07.2020 - 08.2021
Technical Support Executive/Trainer Coordinator
Infosys
09.2018 - 07.2020
Bachelor of Engineering Technology - Computer Science
Angadi Institute of Technology And Management
PUC - Science
Govt Arts and Science college
SSLC -
St. Michael's Convent
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