ENIYAVAN R

Dedicated Technical Support Engineer with 4 years of experience providing technical support and solutions to end users in a fast-paced environment. Skilled in diagnosing and resolving hardware, software, and network issues, as well as delivering excellent customer service. Proficient in using help desk ticketing systems and knowledge bases to track and manage support requests.

• English
• Tamil

• Technical Support Engineer at Client location Mangalore.
• Installation and maintenance of desktop hardware, software and Domain configuration.
• Manage engine service desk plus ticketing tool to monitor and resolve.
• Documented incident details in the ticketing system for accurate tracking, ensuring clear communication and context for future reference.
• Provided timely updates to users on ticket status, improving transparency and user satisfaction.
• Desktop hardware components, such as CPUs, RAM, hard drives, and monitors and troubleshoot of various applications like MS Office 365, printer, scanners.
• Remote Desktop Protocol (RDP) to remotely troubleshoot and resolve user issues, install software, and Network Setting configuration.
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• If the users are facing an issue with logging in their credentials, then I would help them by reset the password.
• VC Support.
• Windows Patch Update.
• Diagnosed and resolved issues related to Internet Explorer, chrome contributing to improved system functionality and user satisfaction.
• Assisting with network connectivity issues, both wired and wireless. This includes troubleshooting network adapters, resolving IP conflicts, and ensuring proper network configurations.

✅ Python

• Proficient in writing clean, efficient, and scalable Python code, including OOP, file handling, and exception management.
• Experienced in working with Python’s built-in libraries for automation, data handling, and system scripting.
• Familiar with virtual environments (venv) and package management (pip) for maintaining project dependencies.

✅ Django

• Experienced in developing web applications using Django, including authentication, CRUD operations, and REST API development.
• Proficient in using Django’s ORM for database interactions, implementing middleware, and handling user authentication.
• Knowledgeable in Django’s built-in admin panel customization and third-party package integration for enhanced functionality.

✅ Frontend (Tailwind CSS & Bootstrap)

• Building responsive and modern UI using Tailwind CSS and Bootstrap for Django projects.
• Skilled in designing mobile-friendly, user-centric layouts using a utility-first approach with Tailwind.
• Experienced in integrating Django templates with Bootstrap components to create visually appealing and interactive web pages.

✅ Database Management

• Working with MySQL and PostgreSQL, handling migrations, queries, and database optimization.
• Experienced in designing database schemas, writing complex SQL queries, and performing data normalization for efficiency.
• Familiar with Django’s database migration system (makemigrations, migrate) and security best practices.

✅ JavaScript (Basics)

• Understanding of JavaScript for client-side interactivity and form validation in web applications.
• Familiar with DOM manipulation techniques, event handling, and ES6 features like arrow functions and template literals.
• Able to integrate JavaScript with Django templates for improved user experience without relying on external frameworks.