Uday Kumar M

Platform & Application Support Engineer

Saviynt India Pvt Ltd

Bangalore

03.2022 - Current

- Managed L1/L2 production support for identity access management platform (SAAS)
- Monitored and resolved infrastructure alerts (URL Down, Disk Usage, ELB, RDS, etc.)
- Troubleshoot issues in Kubernetes clusters: CrashLoopBackOff, OOM kills, node readiness
- Performed cloud cost optimization by identifying and terminating idle resources
- Created and modified SQL scripts, performed data loads, and resolved query performance issues
- Managed user access, password resets, and onboarded customer URLs and SSL certs
- Created health check reports, supported 24/7 operations, participated in DR activities
- Scheduled and monitored jobs using Autosys and Crontab
Provided technical support for application issues across various platforms.
Documented support procedures and user guides for reference.
Monitored application performance and reported anomalies to management.
Conducted training sessions for staff on new application functionalities.
Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
Resolved escalated tickets related to application support within agreed upon SLAs.
Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
Performed troubleshooting and resolution for company-wide technical issues.
Escalated complex issues by working with engineering team to resolve promptly.
Collaborated with internal teams to resolve customer issues and support customer service goals.
Deployed patches or updates for existing applications following change management guidelines.
Conducted thorough testing and debugging to ensure optimal application performance.
Integrated third-party services and APIs to extend application functionalities.
Optimized applications for maximum speed and scalability.
Maintained positive working relationship with fellow staff and management.