Uday Kumar M
Bangalore
Summary
Experienced Platform & Application Support Engineer with 5+ years of IT expertise in production support, cloud platforms (AWS & Azure), Linux system administration, SQL, and incident/problem management. Proven record of providing high-availability support across SAAS. Adept in handling L1/L2 support, monitoring tools, root cause analysis (RCA), and cross-functional collaboration to maintain system uptime and optimize performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Platform & Application Support Engineer
Saviynt India Pvt Ltd
Bangalore
03.2022 - Current
- - Managed L1/L2 production support for identity access management platform (SAAS)
- - Monitored and resolved infrastructure alerts (URL Down, Disk Usage, ELB, RDS, etc.)
- - Troubleshoot issues in Kubernetes clusters: CrashLoopBackOff, OOM kills, node readiness
- - Performed cloud cost optimization by identifying and terminating idle resources
- - Created and modified SQL scripts, performed data loads, and resolved query performance issues
- - Managed user access, password resets, and onboarded customer URLs and SSL certs
- - Created health check reports, supported 24/7 operations, participated in DR activities
- - Scheduled and monitored jobs using Autosys and Crontab
- Provided technical support for application issues across various platforms.
- Documented support procedures and user guides for reference.
- Monitored application performance and reported anomalies to management.
- Conducted training sessions for staff on new application functionalities.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
- Performed troubleshooting and resolution for company-wide technical issues.
- Escalated complex issues by working with engineering team to resolve promptly.
- Collaborated with internal teams to resolve customer issues and support customer service goals.
- Deployed patches or updates for existing applications following change management guidelines.
- Conducted thorough testing and debugging to ensure optimal application performance.
- Integrated third-party services and APIs to extend application functionalities.
- Optimized applications for maximum speed and scalability.
- Maintained positive working relationship with fellow staff and management.
Education
B.E. - Mechanical Engineering
JNTU
Ananthapuram06-2019
Skills
- - Cloud Platforms: AWS (EC2, VPC, RDS, S3, ELB, IAM), Azure (VM, VNet, Resource Group)
- - DevOps Tools: Kubernetes, GitLab CI/CD, Grafana, Prometheus, Crontab, Autosys
- - Languages & Scripting: Shell scripting, SQL
- - Database & Tools: Oracle, MySQL, SQL Developer, Workbench, SQL Loader
- - Monitoring & Alerting: DataDog, ITRS, Uptime Robot
- - Ticketing Tools: Jira, ServiceNow, Freshdesk, Freshservice
- - Operating Systems: Linux, Unix, Windows
- - Security & Networking: VPN, SSL Certificate Renewal, IAM, SSO
- - ITIL Processes: Incident Management, Problem Management, RCA, Change Management
- Application monitoring
- Cloud optimization
- Incident troubleshooting
- Kubernetes management
- User access management
- Technical documentation
- Change management
- Root cause identification
- Server maintenance
- System performance
- Technical troubleshooting
- Incident management
- API integration
Languages
English, Telugu, Hindi
Accomplishments
- Received multiple machine awards in current organization.
Certification
- AWS Certified Cloud Practitioner
Languages
Telugu
First Language
English
Advanced (C1)
C1
Tamil
Beginner
A1
Hindi
Beginner
A1
Timeline
Platform & Application Support Engineer
Saviynt India Pvt Ltd
03.2022 - Current
B.E. - Mechanical Engineering
JNTU
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