Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

UDAY MODAK

DOMBIVLI

Summary

Results-driven Senior Process Associate known for high productivity and efficiency in task completion. Specialize in process optimization, workflow management, and quality control, ensuring operational excellence. Excel in communication, problem-solving, and teamwork to enhance project outcomes and workplace dynamics.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Process Associate

ARMSOFTTECH
Thane
04.2022 - 11.2024
  • Customer documents and details verification.
  • Handling customers Queries
  • Collaborated with team members on projects related to process optimization initiatives.
  • Maintained positive working relationship with fellow staff and management.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Generated weekly and monthly reports summarizing key performance indicators associated with customer service activities.
  • Monitored operations and reviewed records and metrics to understand company performance.

Stock Keeper

TITBIT FOODS PVT LTD
Navi Mumbai
10.2017 - 03.2022
  • Replenished items to maintain stock availability.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Ordered new supplies when necessary to maintain adequate stock levels.
  • Resolved any discrepancies between physical inventories and computer records.
  • Kept track of all incoming shipments by logging them into the computer system.

Cash Officer

AVENUE SUPERMARTS LTD
VIRAR
12.2015 - 07.2017
  • Ensured compliance with applicable laws, regulations, policies, and procedures pertaining to financial operations.
  • Monitored all cash handling activities to ensure adherence to internal control procedures.
  • Performed general office duties such as filing documents and answering phones.
  • Processed incoming payments, including cash and Digital Modes

  • Resolved customer inquiries related to payments, refunds, and other financial matters.

Education

Bachelor of Commerce - Accounting And Finance

Mumbai University
06-2014

Skills

  • Teamwork And Team Lead
  • Microsoft Excel skills
  • Reporting and documentation
  • Data entry
  • Process documentation
  • Document validation
  • Email Management
  • Client relationship management

Languages

Marathi
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1

Certification

  • Tally ERP 9

Timeline

Senior Process Associate

ARMSOFTTECH
04.2022 - 11.2024

Stock Keeper

TITBIT FOODS PVT LTD
10.2017 - 03.2022

Cash Officer

AVENUE SUPERMARTS LTD
12.2015 - 07.2017

Bachelor of Commerce - Accounting And Finance

Mumbai University

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UDAY MODAK