UDAYAKUMAR Muthuramalingam
Chennai
Summary
- Seventeen years of experience in Oracle, Shell Scripting, and Autosys across UNIX and Windows environments, with a focus on banking. Proven expertise in production support, including two years onsite at Citi Bank in Belfast, UK. Currently serves as Production Support Lead at Natwest Group, overseeing production operations and driving system performance improvements. Skilled in client onboarding, trade settlements, regulatory compliance, and SWIFT processes.
Overview
19
19
years of professional experience
Work History
Chennai
Natwest Group
Chennai
01.2023 - Current
- Managed L1 and L2 production support teams for Complex Onboarding application suite.
- Oversaw incident, problem, and change management for entire suite of applications.
- Facilitated business engagement through regular calls addressing system incidents and fix prioritizations.
- Coordinated third-party vendor management, resource planning, shift rotation, timesheet tracking, and billing processes.
- Conducted post-incident reviews to investigate issues, perform root cause analysis, and assign preventive actions.
- Provided extensive application support, production support, automation, migration, and release management.
Chennai
Capgemini India
Chennai
02.2016 - 03.2019
- Managed production support L1 team for GTR – Run Bank operations.
- Led incident, problem, and change management for all applications.
- Facilitated business engagement through discussions on system incidents and prioritization of fixes.
- Identified system issues and escalated with appropriate urgency to stakeholders, detailing business impact and workarounds.
- Conducted post-incident reviews and investigations for root cause analysis, assigning action items to prevent recurrence.
- Supported application and production processes, focusing on automation, migration, and release management.
- Oversaw resource allocation, shift scheduling, timesheet tracking, and billing management.
Senior Support Professional
Royal Bank of Scotland Plc
Chennai
12.2013 - 02.2016
- Ensured stability of FX and MM applications to support uninterrupted business operations.
- Served as primary contact for EMEA and Shift Lead for teams in Chennai and Gurgaon.
- Managed incident, problem, and change management for comprehensive application suite.
- Identified system issues and escalated them urgently to relevant stakeholders.
- Conducted post-incident reviews to drive investigations and root cause analyses.
- Facilitated weekly calls with global team leads to discuss critical incidents.
- Oversaw knowledge management via Knowledge Transfer Plans and SharePoint documentation.
- Projected future usage through capacity management of application servers.
Chennai, Belfast
Polaris Software Lab
Chennai, Belfast
01.2010 - 12.2013
- Supported multi-security clearance and settlement for international markets across various regions.
- Managed real-time trade matching via external interfaces including CREST, Euroclear, and SWIFT.
- Conducted bookkeeping for stock, cash, and general ledger for international entities.
- Monitored cash applications (DOGS/SIG/IOWA/CANE) to ensure operational efficiency.
- Created automated scripts for application monitoring and report generation.
- Provided timely escalation and support for production issues while meeting SLAs.
Chennai
Wipro Technologies
Chennai
11.2007 - 01.2010
- Decomposed MasterCard’s authorization system into smaller modules to mitigate code contention.
- Contributed to coding and unit testing for DE048 project modules.
- Participated in coding and unit testing for the Cross Edit, MT400, and MT0420 modules.
- Executed system testing for 0100, 0400, and 0420 transactions.
- Supported project implementation and provided production support.
Chennai
Yalamanchili Consultancy Services
Chennai
04.2006 - 09.2007
- Monitored connectivity between NFS and IOB networks using Narada Switch.
- Tracked transactions between NFS host and IOB host with Narada Switch.
- Conducted daily log backups and weekly table backups to ensure data integrity.
- Developed a shell script to generate daily reports on transaction hits, successes, and failures.
Education
Bachelor of Engineering - Computer Science and Engineering
Chennai
Chennai01.2006
Diploma - Computer Technology
Chennai
Chennai01.2003
S. S. L. C -
Chennai
Chennai01.1999
Skills
- Job scheduling with Autosys
- Scripting in Shell
- Database programming with Oracle PL/SQL
- ServiceNow and Jira expertise
Languages
Tamil, English
Hobbies and Interests
Playing Cricket, Listening Music
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief. Place: Chennai Date
Timeline
Chennai
Natwest Group
01.2023 - Current
Chennai
Capgemini India
02.2016 - 03.2019
Senior Support Professional
Royal Bank of Scotland Plc
12.2013 - 02.2016
Chennai, Belfast
Polaris Software Lab
01.2010 - 12.2013
Chennai
Wipro Technologies
11.2007 - 01.2010
Chennai
Yalamanchili Consultancy Services
04.2006 - 09.2007
Bachelor of Engineering - Computer Science and Engineering
Chennai
Diploma - Computer Technology
Chennai
S. S. L. C -
Chennai
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