Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic

UDAYAKUMAR Muthuramalingam

Chennai

Summary

  • Seventeen years of experience in Oracle, Shell Scripting, and Autosys across UNIX and Windows environments, with a focus on banking. Proven expertise in production support, including two years onsite at Citi Bank in Belfast, UK. Currently serves as Production Support Lead at Natwest Group, overseeing production operations and driving system performance improvements. Skilled in client onboarding, trade settlements, regulatory compliance, and SWIFT processes.

Overview

19
19
years of professional experience

Work History

Chennai

Natwest Group
Chennai
01.2023 - Current
  • Managed L1 and L2 production support teams for Complex Onboarding application suite.
  • Oversaw incident, problem, and change management for entire suite of applications.
  • Facilitated business engagement through regular calls addressing system incidents and fix prioritizations.
  • Coordinated third-party vendor management, resource planning, shift rotation, timesheet tracking, and billing processes.
  • Conducted post-incident reviews to investigate issues, perform root cause analysis, and assign preventive actions.
  • Provided extensive application support, production support, automation, migration, and release management.

Chennai

Capgemini India
Chennai
02.2016 - 03.2019
  • Managed production support L1 team for GTR – Run Bank operations.
  • Led incident, problem, and change management for all applications.
  • Facilitated business engagement through discussions on system incidents and prioritization of fixes.
  • Identified system issues and escalated with appropriate urgency to stakeholders, detailing business impact and workarounds.
  • Conducted post-incident reviews and investigations for root cause analysis, assigning action items to prevent recurrence.
  • Supported application and production processes, focusing on automation, migration, and release management.
  • Oversaw resource allocation, shift scheduling, timesheet tracking, and billing management.

Senior Support Professional

Royal Bank of Scotland Plc
Chennai
12.2013 - 02.2016
  • Ensured stability of FX and MM applications to support uninterrupted business operations.
  • Served as primary contact for EMEA and Shift Lead for teams in Chennai and Gurgaon.
  • Managed incident, problem, and change management for comprehensive application suite.
  • Identified system issues and escalated them urgently to relevant stakeholders.
  • Conducted post-incident reviews to drive investigations and root cause analyses.
  • Facilitated weekly calls with global team leads to discuss critical incidents.
  • Oversaw knowledge management via Knowledge Transfer Plans and SharePoint documentation.
  • Projected future usage through capacity management of application servers.

Chennai, Belfast

Polaris Software Lab
Chennai, Belfast
01.2010 - 12.2013
  • Supported multi-security clearance and settlement for international markets across various regions.
  • Managed real-time trade matching via external interfaces including CREST, Euroclear, and SWIFT.
  • Conducted bookkeeping for stock, cash, and general ledger for international entities.
  • Monitored cash applications (DOGS/SIG/IOWA/CANE) to ensure operational efficiency.
  • Created automated scripts for application monitoring and report generation.
  • Provided timely escalation and support for production issues while meeting SLAs.

Chennai

Wipro Technologies
Chennai
11.2007 - 01.2010
  • Decomposed MasterCard’s authorization system into smaller modules to mitigate code contention.
  • Contributed to coding and unit testing for DE048 project modules.
  • Participated in coding and unit testing for the Cross Edit, MT400, and MT0420 modules.
  • Executed system testing for 0100, 0400, and 0420 transactions.
  • Supported project implementation and provided production support.

Chennai

Yalamanchili Consultancy Services
Chennai
04.2006 - 09.2007
  • Monitored connectivity between NFS and IOB networks using Narada Switch.
  • Tracked transactions between NFS host and IOB host with Narada Switch.
  • Conducted daily log backups and weekly table backups to ensure data integrity.
  • Developed a shell script to generate daily reports on transaction hits, successes, and failures.

Education

Bachelor of Engineering - Computer Science and Engineering

Chennai
Chennai
01.2006

Diploma - Computer Technology

Chennai
Chennai
01.2003

S. S. L. C -

Chennai
Chennai
01.1999

Skills

  • Job scheduling with Autosys
  • Scripting in Shell
  • Database programming with Oracle PL/SQL
  • ServiceNow and Jira expertise

Languages

Tamil, English

Hobbies and Interests

Playing Cricket, Listening Music

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief. Place: Chennai Date

Timeline

Chennai

Natwest Group
01.2023 - Current

Chennai

Capgemini India
02.2016 - 03.2019

Senior Support Professional

Royal Bank of Scotland Plc
12.2013 - 02.2016

Chennai, Belfast

Polaris Software Lab
01.2010 - 12.2013

Chennai

Wipro Technologies
11.2007 - 01.2010

Chennai

Yalamanchili Consultancy Services
04.2006 - 09.2007

Bachelor of Engineering - Computer Science and Engineering

Chennai

Diploma - Computer Technology

Chennai

S. S. L. C -

Chennai
UDAYAKUMAR Muthuramalingam