Seventeen years of experience in Oracle, Shell Scripting, and Autosys across UNIX and Windows environments, with a focus on banking. Proven expertise in production support, including two years onsite at Citi Bank in Belfast, UK. Currently serves as Production Support Lead at Natwest Group, overseeing production operations and driving system performance improvements. Skilled in client onboarding, trade settlements, regulatory compliance, and SWIFT processes.
Overview
19
19
years of professional experience
Work History
Chennai
Natwest Group
Chennai
01.2023 - Current
Managed L1 and L2 production support teams for Complex Onboarding application suite.
Oversaw incident, problem, and change management for entire suite of applications.
Facilitated business engagement through regular calls addressing system incidents and fix prioritizations.