Uday Kumar Potaraju
Hyderabad
Summary
Desktop Support Engineer with 9+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10-11Pro and macOS
Overview
7
7
years of professional experience
Work History
Desktop Support Engineer
Computek
Hyderabad
09.2022 - Current
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Configured hardware, devices, and software to set up work stations for employees. Removed malware, ransomware, and other threats from laptops and desktop systems.
- Provided technical assistance to users in person, via phone or email.
- Diagnosed and resolved hardware and software issues efficiently.
Technical Support Engineer
Converge Technologies
HYDERABAD
06.2017 - 08.2022
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to develop solutions for recurring
technical problems. - Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Hardware diagnostics
- Software Installation Technical Support
- Data Backup and Recovery Remote Desktop Support
Education
Bachelor of Commerce - Finance
Sai Sudheer Degree And PG College
Hyderabad08-2020
Intermediate - Commerce
New Chaitanya Junior College
Hyderabad05-2017
High School Diploma -
Little Lilies Vidyalaya
Uppal05-2014
Skills
- Microsoft office tools
- Basics of Tally
- Accounting
- Technical Solutions Development
- System Troubleshooting
- User Support
- Local Area Networking
- Debugging
- Remote Diagnostics
- Application installations
- Mac OS Operating System
- Windows Operating System
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Desktop Support Engineer
Computek
09.2022 - Current
Technical Support Engineer
Converge Technologies
06.2017 - 08.2022
Bachelor of Commerce - Finance
Sai Sudheer Degree And PG College
Intermediate - Commerce
New Chaitanya Junior College
High School Diploma -
Little Lilies Vidyalaya
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