Uday Sankar C
Chennai
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and setting up new processes/ policies
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager - Customer Success
Nomad Credit
Mumbai
11.2023 - Current
- Spearheaded training initiatives to elevate the job performance of team members.
- Created SOPs and training documents for the processes within the company
- Offered guidance and supervision in times of both organizational change and crisis.
- Utilized CRM solutions like HubSpot to streamline operations and drive efficiency.
- Ensured performance of quality control team members aligned with quality goals.
Customer Service Leader
OJ Commerce
Chennai
05.2022 - 08.2024
- Led and managed a team of over 30 employees, overseeing customer service operations.
- Implemented higher customer service standards, resulting in increased efficiency through streamlined operations
- Collaborated with teaching teams to automate customer service processes
- Led customer satisfaction survey and performed analysis to develop action plans
- Facilitated professional development sessions for teams
Assistant Manager
Wissend Consultancy Services Pvt. Ltd
Chennai
10.2021 - 04.2022
- Analyzing business requirements; setting of SLAs, KRAs, and Quality parameters; training;
coaching, mentoring, and aligning with driving the team for client deliverables through business
process improvement - Led a cross-functional team responsible for website content management, campaign execution, data migration, and internal tool development for a prominent global client.
- Led cataloging and product/data enrichment efforts on Shopify and Magento platforms
- Delivered a detailed Business Plan with defined TAT and SOPs to facilitate smooth execution for a new client.
Education
High School Diploma -
Space Central School
SriharikotaB.E. - Electronics And Communications Engineering
RMK Engineering College
Chennai, TNSkills
- Operations Management
- Strategic Planning
- Training and Development
- Performance Management
- Policy Implementation
- Business Development
Certification
- Agile Project Management Certifications
- Shopify Essential Training
- Customer Experience (CX) Foundations
- Workplace Mental Health - A Manager's Ultimate Guide
- Managing mental health issues in the workplace
Languages
Telugu
First Language
Tamil
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1
Timeline
Manager - Customer Success
Nomad Credit
11.2023 - Current
Customer Service Leader
OJ Commerce
05.2022 - 08.2024
Assistant Manager
Wissend Consultancy Services Pvt. Ltd
10.2021 - 04.2022
High School Diploma -
Space Central School
B.E. - Electronics And Communications Engineering
RMK Engineering College
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