Uddhab Chandra Behera

Manage Vehicle Launch Support for the upcoming launch program along with Critical Application E2E lifecycle support

Leading a team for 8 experienced production support engineer.

• Created a culture of continuous improvement by fostering open feedback channels and encouraging team members to share innovative ideas for process enhancements.
• Monitored industry trends for emerging best practices in production support management, ensuring the company remained ahead of the curve when addressing operational challenges.
• Escalated and resolved major service issues.
• Enhanced system monitoring capabilities, integrating advanced tools for real-time performance tracking and anomaly detection.

• Optimized resource allocation for deployments, effectively managing competing priorities and tight deadlines.
• Maintained up-to-date documentation on deployment procedures, contributing to a seamless handoff between team members.
• Improved deployment efficiency by streamlining processes and implementing automation tools.

• Manage the full lifecycle of multiple regional or global applications including planning, development, and maintenance.
• Collaborate with users and architects to refine requirements and designs, translating business requirements into detailed solution design and program specifications.
• Provide consultancy as a subject matter expert to internal stakeholders and other application management teams.
• Work closely with business to ensure proper identification of requirements, implementation, and deployments.
• Manage and work in alignment with the existing processes based on ITIL such as Incident Management, Problem Management, Release Management, etc.
• Drive production issue resolution and root cause analysis and leading L1/L2 Support team.
• Work closely with business owners, technology owners and service owners.
• Running scrum for the development team.
• Manage and work in alignment with the existing processes based on ITIL such as Incident Management, Problem Management, Release Management, etc.

• Handling critical applications as a primary and providing 24/7 support.
• Interacting with Development and Onsite team to resolve the issues.
• Technical Documentation – review and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date.
• Providing relevant training to the new team members.
• Application Availability - partner IT Infrastructure and Application Development to proactively improve application serviceability, reliability, and scalability.
• Documentation of resolutions for frequent issues or queries.
• Problem Analysis – carry out trend analysis to identify recurring problems. Take the necessary actions to resolve the issues to prevent repeat occurrence.
• Tracking the issues and updating the reports to the management.
• Working on a model to achieve the SLA requirements.
• Managing Bridge calls during Outages.
• Managing Log files and log information.

• UNIX, Windows server monitoring& database/application health check.
• Monitoring jobs and resolving/escalating issues reported by users based on ticket priority and issue criticality.
• Writing and executing SQL queries to generate reports for clients as per the requirement.
• Managing client escalations.
• Direct communication with Dev/App team to fix the errors.
• Production Server Monitoring, troubleshooting, and clearing bugs.
• Managing Log files and log information.
• Managing changes in production environment.
• Giving the status report to Manager.