Udhaya Rani P
L2 Production support Specialist
Summary
Experienced production support specialist with nearly 10 years of expertise in batch management, production, and application support for reputable clients such as Bank of America and Cognizant Technology Solutions. Ensuring seamless operations and system functionality is a forte, with a solid background in troubleshooting, problem-solving, and implementing effective solutions. Strong focus on team collaboration, adaptability to changing needs, and consistent delivery of results. Skilled in system monitoring, issue resolution, and providing technical support. Known for reliability, flexibility, and effective communication skills.
Overview
10
10
years of professional experience
2021
2021
years of post-secondary education
3
3
Languages
Work History
Production support specialist
BANK OF AMERICA
08.2022 - Current
- Company Overview: Global business services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions
- Worked as a part of E-TRADING team in Global business services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions
- Responsible for the management of production systems across Global Markets Technology
- Interacted with the development and infrastructure teams to manage all changes to the production environment
- Monitored the status of servers, jobs and creation of alerts on daily basis using ITRS Geneos tool and also by mail monitoring
- Optimization of the business performance, by periodic Health checks and ensured that there are no delay in business transactions
- Used Putty configuration tool, connected and logged in multiple UNIX servers to process and resolve the customer service request and troubleshoot the jobs failures
- Proactive Monitoring, scheduling, Reporting & alerting of the application jobs with AUTOSYS tools
- Transferred files from one server to another server using Win SCP Tool
- Resolved database tasks with Oracle SQLDeveloper tool for queries based on upstream/downstream user request
- Assisted in developing production methods that helped to cut down on cost
- Performed root cause analysis to identify basics of application problems
- Adapted to flexible work schedule and respond to after-hours and on-demand weekend release in production environment
- Usage of process improvement methodologies to improve environment stability reducing any manual effort that might be required
- Conducted knowledge transition sessions and mentored entry level trainees on application knowledge
- Global business services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions
- Collaborated with cross-functional teams to identify areas for process improvement and implement effective solutions.
- Provided timely support for production issues, ensuring minimal downtime and optimal productivity.
- Reduced equipment downtime by performing regular maintenance checks and addressing potential issues proactively.
- Conducted root cause analysis for recurring production problems, leading to long-term resolutions and improved performance.
- Identified manual processing deficiencies and instituted automation techniques, reducing manual labor and increasing workflow efficiency.
Tech Lead
COGNIZANT TECHNOLOGY SOLUTIONS
10.2018 - 07.2022
- Mainframe - Batch and Application Monitoring, Production Support, Maintenance and Reporting
- Expertise in Production Handling, Scheduling, Processing, fixing and correction of job failures, problem reporting first response scope with mainframe technology
- Performed monthly and yearly JCL activities for mainframe production components using endeavor, creating packages and prod environment implementation by change creation and validation and provide signoff
- Adding Ad-hoc, Hold/Cancel/Re-schedule production batch jobs in daily plan as per customer requirements
- Devised strategies to reduce the resolution time by automation of daily, weekly and monthly reports using mainframe jobs
- Hands on experience as a Change coordinator - On application stand point, Weekend/weekdays infrastructure maintenance changes coordination and testing & validation on all the application of project tower
- Proficient in Portfolio Management and Resource Management through wise channeling of resources
- Conducted knowledge transition sessions and mentored entry level trainees on application knowledge
- Spearheaded a team of 7 members and collaborated with stakeholders to ensure timely deliverables
- Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
Systems Engineer
COGNIZANT TECHNOLOGY SOLUTIONS
07.2015 - 10.2018
- JAVA - Batch and Application Monitoring, Production Support, Maintenance and Reporting
- Performed End to End support for three applications along with offshore and onsite team
- Worked in enhancing automated tools and scripts for monitoring, tracking and reporting in production and testing environment
- Proficient in Incident Management, Problem Management, Change Management and Process Management
- Expertise in working with SQL queries manipulating data from database
- Hands on experience in Release Management activities covering code release for applications in production & Staging environment
- Performed GRIP/GRASP month end activities for providing financial reports using job packages and SQL scripts
- Provided critical business solutions to clients and recognized for pro activeness and structural approach
- Preparation and documentation of daily, weekly and monthly report for Backoffice applications and client
- Investigation of failure and developing fixes and patches in JAVA code, testing and releasing to the customer
Education
Master in Business Administration - Human Resource Management
Bharathiar University
Bachelor of Computer Applications - undefined
Lady Doak College
Higher Secondary Certificate Examination - undefined
Holy Cross Anglo Indian Higher Secondary School
Secondary School Leaving Certificate Examination - undefined
Holy Cross Anglo Indian Higher Secondary School
Skills
L2 - Application Production Support
Batch Management
Team building and Management
Presentation and Technical Documentation
Client Management
Incident Management
Operating System - Windows
JCL
Unix
Shell Script
MS SQL
Oracle Sql developer
BMC Remedy
Service Now
JIRA
Certifications And Courses
- ITIL V3 & ITIL V4 Foundation certified
- Bash scripting & Shell Programming - Basic [Udemy]
- JCL for Beginners [Udemy]
Awards
- Awarded Best Newcomer for able guidance and ownership of Production support in 2017.
- Awarded Spot Excellence from client for effective performance in handling customer issue in 2018.
- Awarded Best Newcomer for proactive monitoring and ownership of L2 incident handling in 2022.
Disclaimer
I hereby affirm that the information provided by me is accurate and true to the best of my knowledge.
Personal Information
- Father's Name: Pakiam
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Production support specialist
BANK OF AMERICA
08.2022 - Current
Tech Lead
COGNIZANT TECHNOLOGY SOLUTIONS
10.2018 - 07.2022
Systems Engineer
COGNIZANT TECHNOLOGY SOLUTIONS
07.2015 - 10.2018
Bachelor of Computer Applications - undefined
Lady Doak College
Higher Secondary Certificate Examination - undefined
Holy Cross Anglo Indian Higher Secondary School
Secondary School Leaving Certificate Examination - undefined
Holy Cross Anglo Indian Higher Secondary School
Master in Business Administration - Human Resource Management
Bharathiar University