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Uditi Ghosal
Kolkata
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Open to workWork Type
Full TimeLocation Preference
RemoteHybridSummary
Dynamic leader with a proven track record at multiple companies, excelling in business developmet & operations management and strategic leadership. Spearheaded initiatives that enhanced process efficiency by 20%, leveraging expert data analysis and team management skills. Excelled in fostering customer satisfaction and building key relationships, driving business success and innovation.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Business Development Manager
OC Academy
Remote
03.2025 - Current
- Spearheading 0-to-1 business expansion and strategic partnerships across healthcare education markets.
- Driving enterprise partnerships with hospitals, healthcare institutions, and medical professionals.
- Managing the complete sales funnel from lead generation to customer retention and account growth.
- Delivering revenue targets through team leadership, performance management, and process optimization.
- Building scalable business processes and identifying growth opportunities to accelerate market expansion.
- Collaborating with cross-functional teams to strengthen go-to-market execution and customer experience.
Zonal Manager Operations & Supply
Practo Technologies Pvt.Ltd.
Pune
07.2023 - 02.2025
- Led micromarket operations, supply chain, collections, and business development across eastern and western India, managing a team of 15 operations executives and territory sales managers.
- Streamlined collections to ~9% outstanding through robust reconciliation and enhanced tracking systems, outperforming industry benchmark of 20%.
- Maintained 1Cr MRR from existing customers while facilitating 300 surgeries per month.
- Onboarded 30+ hospitals in Practo Assured which gave a new business of estimated MRR of 80L, adding 100+ new doctors to the platform
Manager-Operations & Supply
Practo Technologies Pvt.Ltd.
Kolkata
04.2022 - 06.2023
- Built the network of surgeons and hospitals for secondary care surgeries in T2 cities enabling 200+ monthly surgeries; scaled revenue to 15 Cr with 5 surgeons, 20 hospitals, and 5 clinics across 4 T2 cities
- Aligned GM% with contracted value through proactive customer interactions and timely reconciliation discussions
- Managed Debtors under 5% over 90 days by facilitating regular and timely payments totaling 20L per month
Manager-Operations & Quality
Pristyn Care
Kolkata
04.2021 - 03.2022
- Oversaw internal operations of Kolkata unit to ensure alignment with organizational goals.
- Executed NABH gap assessment for all empanelled SHCOs, facilitating compliance with organizational standards.
- Implementation of NABH inspired Pristyn Care parameters in all empanelled hospitals
- Conducted disease mapping of newly onboarded hospitals and established monthly baseline assessments for performance tracking.
Manager-Operations & Academics
SATS Academy
Kolkata
03.2019 - 02.2021
- Grew the regional business by ~17% by adding 12 new hospitals as training partners.
- Delivered skill training and consultancy services in medical and allied paramedical fields at SATS Academy, enhancing workforce capabilities.
- Coordinated events, programs, and trainings with hospitals, collaborating with pharmaceutical companies to arrange webinars and training sessions.
Deputy Manager: Medical Administration
Medica Superspeciality Hospital
Kolkata
03.2014 - 02.2019
- Coordinate to bridge the gap between Medical Administration & Non-Medical Administration
- Data collection related to doctor's performance (IP-OP patient trend/OPD utilization/OP to IP conversion percentage)/hospital quality indicators (OT indicators/DAMA/ALOS) analysis-Information generation & final report presentation for business review meeting
- Quality improvement & process development work using six sigma tools & techniques
- NABH (National Accreditation Board for Hospitals & Healthcare Providers) internal auditor
- HMIS (Hospital Management Information System) based medical records audit
Executive: Operations
The Mission Hospital
Durgapur
03.2013 - 02.2014
- As a Management Trainee part of whole operations of Critical Care Units cum floors, alternatively, in hospital
- Looks after, over Patient handling, patient care, patient relatives counseling, public relations, coordination among doctors-nurses & administrative staff
- Overall learning of IPD administration
- As Executive operations in Operation Theatre-OT scheduling & managing OT's operational requirements & documenting monthly quality indicators
Executive: Scientific Information
INVIDA: Menarini Asia-Pacific Group
Ahmedabad
02.2010 - 03.2011
- As a Executive in Scientific Information, I was involved in training of Medical representatives, dealing with antibiotic medicines
Education
MBA - Healthcare & Hospital Management
02-2013
MBA-PS (Public Systems) with specialization in Health Care and Hospital Management, 2 year full time course, with Masters Degree from the University of Calcutta.
B.Sc. - Physiology (Hons.)
03-2010
BSc-Physiology is a 3 years undergraduate course that involves the study of human organs, body structure and human physiology. BSc Physiology is predominantly related to biology and some parts of chemistry.
Skills
- Business development
- Enterprise Sales
- Strategic partnerships
- Sales funnel management
- Revenue generation
- Market expansion
- Customer acquisition
- Lead generation
- Customer relationship management
- Client relations
- Negotiation skills
- Data analysis
- Competitive analysis
- Process optimization
- Team leadership
- Effective communication
Certification
- 03/09/15, National Accreditation Board for Hospitals & Healthcare Providers-Internal Auditor
- 03/09/18, Lean Six Sigma Green Belt
- 06/09/20, Basic Life Support for Healthcare provider (BLS), C4E9ACA85F47
- Microsoft Excel- Advanced
References
References available upon request.
Languages
- English
- Hindi
- Bengali, First Language
Timeline
Business Development Manager - OC Academy
03.2025 - Current
Zonal Manager Operations & Supply - Practo Technologies Pvt.Ltd.
07.2023 - 02.2025
Manager-Operations & Supply - Practo Technologies Pvt.Ltd.
04.2022 - 06.2023
Manager-Operations & Quality - Pristyn Care
04.2021 - 03.2022
Manager-Operations & Academics - SATS Academy
03.2019 - 02.2021
Deputy Manager: Medical Administration - Medica Superspeciality Hospital
03.2014 - 02.2019
Executive: Operations - The Mission Hospital
03.2013 - 02.2014
Executive: Scientific Information - INVIDA: Menarini Asia-Pacific Group
02.2010 - 03.2011
Indian Institute of Social Welfare & Business Management-Calcutta University - MBA, Healthcare & Hospital Management
University Of Calcutta - B.Sc., Physiology (Hons.)