UJALA SINGH
Gurgaon
Summary
Scaling new heights of success that stimulates professional as well as personal growth and to create ambience of healthy working. To leverage my strong communication and relationship-building skills in a challenging sales development role that allows me to drive revenue growth and exceed targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Executive- Direct Sales
My Operator- Voice Tree Technologies Private Limited
Noida
12.2020 - Current
- Work on MQL leads and convert & validated into SQLs
- Handling of Domestic Sales as well International Sales- IVR- Cloud callcentre solution, Whatsapp Business API, Bulk SMS, Broadcasting Services.
- Handling of Startup India Cases and complete Onboarding Process. Onboarded companies like- Perfora India ( also came on Shark Tank India).
- Onboarded Clients like- Jyovis Care Private Limited, Mahatma Gandhi Engineering College, Jaipur, Bikaner Sweets and Pastry Shop etc
- Provide training sessions to new joiners and interns.
- Worked as a Buddy for new joiners
- Effective handling of software like, Pipedrive CRM, My Operator Inhouse sales panel, Jira Ticket and Zoho Qntrl Ticket system
- Handling Online chat via Zopin Chat- Zendesk
Senior Associate: Customer Support – Billing Desk (Beehive Project- Vodafone, New Zealand)
Tech Mahindra Limited
Pune
05.2019 - 09.2020
- Bill handling and taking care of online payments
- Being in 1st Batch, provided training sessions to new batches
- Effective handling of software i.e
- CRM, sugar CRM, TP2
- Taking online payments from customers over calls
- Customer handling and resolve queries on time to achieve NPS targets
Associate Senior Executive: Owner Sales
Infoedge India Limited – 99acres.com
Noida
07.2017 - 02.2019
- Effective handling of software i.e., CRM, ERP
- Selling online advertisement solutions to clients by assessing their business requirements
- Achieving sales targets through acquisition of new clients
- To create good prospects and monetize them for paid online advertisements
Customer Care Executive (CCE)
Muthoot Finance Limited
Lucknow
07.2016 - 07.2017
- Effective handling of software i.e
- CBS/ CRM and ensuring all KYC entries in the same
- Responsible for processing/ documentations of Loans & other financial services
- Customer dealing & responsible for cross selling of all products to all new customers & prospective customers walking-in for any product enquiry and achieving of individual & branch targets
- Responsible for conducting field visits and meeting corporate customers for business development
- Responsible for tele-calling customers for following up on interest collection regularly and NPA reductions
- New Customer Acquisition and Attending all product enquiries (through normal branch walkins, sales activities, marketing promotions etc)
Senior Executive- Business Development
Navchetna Academy
Lucknow
03.2016 - 05.2016
- To meet with all the prospects & existing clients
- To build and win internal support and implement communications plans
- To enhance B2B network under different government schemes and franchisee development
- Looking after the marketing & business development for different distance learning Courses in the Allahabad City-initiating tie up with Colleges and Institutes
- Prepare business presentations for clients
Education
Master of Business Administration (MBA)-marketing and finance -
Institute of Co-operative & Corporate Management, Research and Training, Lucknow
01.2016
Bachelor of Business Administration (BBA) -
ITM College of Education, Lucknow (University of Lucknow)
01.2014
Intermediate -
New Era Girls Inter College, Lucknow (U.P.Board)
01.2009
Highschool -
New Era Girls Inter College, Lucknow (U.P.Board)
01.2007
Skills
- Ability to work in team
- Sincerity and Hard work
- Presentation Skill
- Self-motivated, committed, disciplined
- Performance Evaluation
- Goal Setting
- Customer Service
Certification
- DCA (Diploma in Computer Application) from MICET, Lucknow.
Accomplishments
- Winner of “Game Changer - Jan, 2022” at My Operator.
- Winner of “Unique Performer - June 2021” at My Operator.
- Winner of “Bounce Back - March 2021” at My Operator.
- Worked as Student Co-coordinator and Member of Organizing Committee of Annual fest Parwaaz, 2016 of Institute of Co-operative and Corporate Management, Research and Training.
- Participated in "Shaping Young Minds Programme" conducted by Lucknow Management Association.
- Won 1st prize in Logo Logy at Annual fest Parwaaz, 2015 of Institute of Co-operative and Corporate Management, Research and Training.
- Best Student of the year award in BBA (2nd year)
Training
- Undergone Training for 10 days under Entrepreneurship Development Programme conducted by IED-UP and ICCMRT.
- Undergone summer internship in Stock Holding Corporation of India Ltd., Lucknow for the duration of 8 weeks in 2015.
- Undergone workshop in Retail Management for duration of 3 days (Sabse Saste 3 Din) at Big Bazaar, Hazratganj, Lucknow.
- Undergone Summer Training with Allahabad Bank, Lead Bank Cell, Bahraich for the duration of 8 weeks in 2013.
Languages
English, Hindi (read, write & speak)
Affiliations
- DIY- art & craft, painting
- Travelling
Personal Information
- Husband's Name: Mr. Ankit Kumar
- Father's Name: Mr. Santosh Kumar Singh
- Mother's Name: Mrs. Geeta Singh
- Date of Birth: 01/02/1991
- Gender: Female
- Nationality: Indian
Declaration
I confirm that the information provided by me is true to the best of my knowledge and belief.
UJALA SINGH
DATE:
Timeline
Senior Executive- Direct Sales
My Operator- Voice Tree Technologies Private Limited
12.2020 - Current
Senior Associate: Customer Support – Billing Desk (Beehive Project- Vodafone, New Zealand)
Tech Mahindra Limited
05.2019 - 09.2020
Associate Senior Executive: Owner Sales
Infoedge India Limited – 99acres.com
07.2017 - 02.2019
Customer Care Executive (CCE)
Muthoot Finance Limited
07.2016 - 07.2017
Senior Executive- Business Development
Navchetna Academy
03.2016 - 05.2016
Master of Business Administration (MBA)-marketing and finance -
Institute of Co-operative & Corporate Management, Research and Training, Lucknow
Bachelor of Business Administration (BBA) -
ITM College of Education, Lucknow (University of Lucknow)
Intermediate -
New Era Girls Inter College, Lucknow (U.P.Board)
Highschool -
New Era Girls Inter College, Lucknow (U.P.Board)
- DCA (Diploma in Computer Application) from MICET, Lucknow.
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