Ujjwal Gokhale
Loha Oli, Itwari, Nagpur
Summary
Dynamic professional with extensive experience as an OT & OPD Guest Relation Executive at Kims Kingsway Hospitals. Expert in patient management and billing procedures, I excel in communication and customer service, enhancing patient experiences and streamlining operations. Proven ability to lead teams and implement effective solutions for improved service delivery.
Overview
5
5
years of professional experience
Work History
OT & OPD Guest Relation Executive
Kims Kingsway Hospitals
Nagpur
09.2020 - 02.2025
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Coordinated with doctors teams to support patient with difficulties in hospitality process.
- Do billing and maintain record of patient in software and handling cash in daily basis.
- Coordinated patient appointments and ensured timely pre-operative.
- Managed communication between patients, families, and medical staff to provide personalized care and support throughout the surgical process.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
HR & Admin Officer
Jaushna Steels India pvt. ltd.
Nagpur
12.2019 - 06.2020
- Monitored office inventory to maintain supply levels.
- Compiled data for statistical analysis and reporting purposes.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
Education
MBA - Marketing & HR
Tirpude Institute of Management Education
Sadar, Nagpur.06-2019
BBA - Financial Management
V.M.V. COLLEGE
Wardhaman Nagar, Nagpur06-2017
Skills
- Patient management
- Billing procedures
- Database administration
- Appointment scheduling
- Communication skills
- Adaptive equipment
- Documentation and reporting
- Customer service
Affiliations
- Academic Project on the ratio analysis on working capital management of Yamaha company, Nandanvan
Nagpur. - Short-term project in Compex 2018 Nagpur, worked as a Marketing and Sales Promotion Trainee Student.
Accomplishments
- Winner in Dare to Win event in CRESCENDOWOOD 2017 in TIME.
- Secured 2nd position in Presentation Competition held on 2018 in TIME.
- Secured 2nd position in Business Quiz in G.S.College.
- Runner up in Quiz competition in SPANDAN 2K18 in D.B.M. College.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Advanced (C1)
C1
Strength
- Risk taking ablity.
- Team player.
- Handle multiple task.
- High adaptive ability.
Personal Details
Father Name :- Chetan Gokhale.
Mother Name :- Nanda Gokhale.
D.O.B. :- 08/03/1995
Marital Status :- Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteInterests
Playing Cricket
Travelling
Timeline
OT & OPD Guest Relation Executive
Kims Kingsway Hospitals
09.2020 - 02.2025
HR & Admin Officer
Jaushna Steels India pvt. ltd.
12.2019 - 06.2020
MBA - Marketing & HR
Tirpude Institute of Management Education
BBA - Financial Management
V.M.V. COLLEGE
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