UJJWAL GUPTA
Customer Service Representative
Noida
Summary
Dynamic customer service professional with a strong background in service delivery and exceptional multitasking capabilities. Expertise in fostering professional relationships that enhance customer satisfaction and contribute to increased profitability. Proven track record of driving business results through effective communication and problem-solving skills. Passionate about delivering outstanding service and continuously improving processes to exceed client expectations.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Operations Customer Expert
Teleperformance
2025.08 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Education
Bachelor Of Computer Applications - Information Technology
Institute of Management Studies
Ghaziabad05.2025
Intermediate - Commerce
Methodist High School - ICSE
Kanpur04.2022
High School - undefined
Methodist High School - ICSE
Kanpur03.2020
Skills
- Effective communication
- Collaborative teamwork
- Analytical problem solving
- Customer engagement
- Proficient in Microsoft Office
- Flexible and adaptable
Timeline
Operations Customer Expert
Teleperformance
2025.08 - Current
Intermediate - Commerce
Methodist High School - ICSE
High School - undefined
Methodist High School - ICSE
Bachelor Of Computer Applications - Information Technology
Institute of Management Studies