Ujjwal Kumar
Associate Manager (Customer Support)
Ambala,HR
Summary
Dynamic Associate Manager with a proven track record at Data Patterns India Limited, excelling in operations management and strategic planning.
Known for reliability and delivering consistent results in dynamic settings. Strong focus on leadership, problem-solving, and persuasive communication.
Adept at team building and decision-making, fostering a collaborative environment in field that boosts productivity.
Enhanced client satisfaction through exceptional customer service and implemented cost-saving solutions, driving repeat business.
Overview
23
23
years of professional experience
Work History
Associate Manager
Data Patterns India Limited
09.2021 - Current
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Successfully managed multiple high-priority system tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Generated repeat business through exceptional customer service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Offered hands-on assistance to customers, assessing operational requirements.
Assistant Manager
Indian Air Force
06.2003 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in budget preparation of NPFs(welfare ventures), ensuring alignment with financial goals.
- Optimized scheduling to ensure adequate staffing during peak hours, improving operational efficiency.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Enhanced team productivity by streamlining operational processes.
- Implemented continuity training programs to elevate operational standards and technical knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Established team priorities, maintained schedules and monitored performance.
Education
M. Tech. - Control And Instrumentation
Delhi Technological University
New Delhi, India 04.2001 -
Skills
Effective resource utilization
Analytical issue evaluation
Effective team facilitation
Reliable reporting standards
Prioritization and scheduling
Cross-functional collaboration
Critical analysis for decision-making
Client relationship management
Operational framework
Field and Technical Strategy
Convincing and Persuasive
Accomplishments
- Customer for Operational Preparedness.
- CMD Data Patterns for Ownership and Commitment
Timeline
Associate Manager
Data Patterns India Limited
09.2021 - Current
Assistant Manager
Indian Air Force
06.2003 - 06.2021
M. Tech. - Control And Instrumentation
Delhi Technological University
04.2001 -