Ujjwal Rai
Lucknow
Summary
Dynamic operations leader with extensive experience at Amazon Transportation Services, excelling in process optimization and cross-functional collaboration. Proven track record in enhancing customer experience and driving team performance through effective mentoring. Skilled in P&L management, I successfully launched new programs, achieving significant operational efficiency and cost control.
Overview
16
16
years of professional experience
Work History
Site Lead
Amazon Transportation Services Pvt. Ltd.
Prayagraj
01.2024 - Current
- Monitoring Day to day Station Operations.
- Handling day-to-day operational escalations and available round the clock to manage the issues.
- Monitoring various metrics to maintain a healthy scorecard (DDS, CPS, DA Scorecard, Safety to name few)
- Handling OTR & UTR team ~200 including 5 Team Leads & 1 Channel Team Lead
- Collaborated with cross-functional teams to resolve operational issues promptly.
- Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring.
- Driving team of associates for managing their targets.
- Working on the ground to enable network with new product launches and partner with the operations and other teams.
- Training and development of Station associates as well as partners and I.H.S.
- Ensuring the best customer service is being given to customers.
- Engaging the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
- Maintaining the profitability of the organization through achieving the overall CPS target and productivity (Both UTR & OTR)
- Overall People Development
- Launching of new programs on ground in collaboration with Training and other Program Management teams.
- Coordinating with channel partners in reducing the IFIT/ On road losses so as to achieve cost goals of organization.
- Handling various projects as per organizational goals.
- Performance review of channel partners as well as station.
- Implemented strategies to improve operational efficiency while controlling costs.
- Assisted in the hiring process by conducting interviews and making recommendations.
- Mentored staff on safety protocols and operational best practices in fast-paced environment.
Channel Team Lead
Amazon Transportation Services Pvt. Ltd.
Kanpur
08.2021 - 12.2023
Team Lead
Amazon Transportation Services Pvt. Ltd.
Kanpur
01.2020 - 07.2021
Team Lead
Amazon Transportation Services Pvt. Ltd.
Varanasi
03.2018 - 12.2019
Restaurant General Manager
Pizza Hut (Devyani International Limited)
Lucknow
07.2017 - 02.2018
Restaurant General Manager
Pizza Hut (Devyani International Limited)
Lucknow
07.2016 - 06.2017
Restaurant Manager
Pizza Hut (Devyani International Limited)
Lucknow
09.2014 - 06.2016
Assistant Restaurant Manager
Pizza Hut (Devyani International Limited)
04.2013 - 08.2014
Shift Manager
Pizza Hut (Devyani International Limited)
07.2011 - 03.2013
Executive Trainee
Pizza Hut (Devyani International Limited)
07.2010 - 06.2011
Education
Post-Graduation Diploma in Management (Executive) - Marketing Management
Institute of Management Technology
Ghaziabad01.2018
B.Sc. - Hospitality & Hotel Administration
Institute of Hotel Management, Catering & Nutrition
Lucknow01.2010
Higher Secondary - I.S.C.E. XIIth
City Montessori School
Lucknow01.2007
Secondary - I.C.S.E. Xth
City Montessori School
Lucknow01.2005
Skills
- P&L and food cost
- Inventory management
- Operational management
- Process optimization
- Cross-functional collaboration
- Project implementation
- Cost control
- Safety compliance
- Problem solving
- Mentoring and coaching
- Operations management
- Site safety
- Compliance monitoring
- Customer experience
- Performance monitoring
- Business relationship management
- Supply chain operations
- Project Management
- New program Launch
Languages
- Hindi
- English
- Hindi
Hobbies and Interests
- Cooking
- Watching movies
Projects
Principles of Kitchen Planning and Layout in the Hospitality Industry
Training
The Piccadily, Sec-B, Bara Birwa, Kanpur Road, Lucknow, Uttar Pradesh, 11/01/08 - 03/31/09, Food Production, Food & Beverage Service, Front Office, House Keeping
Achievements And Activities
- Won Last Mile League (LML) Award in Q1 2021 for 'Hattrick Best CPS Non Metro'
- Won Last Mile League (LML) Award in Q2 2025 for “EHS Pinnacle for AMZL
- Awarded with "Safest site in the North Zone" 2025
- Site earned Pristine 2.0 Silver certification based on site nomination, outstanding UTR performance, and strong adherence to Pristine standards
- Successfully launched SMD 2.0 at Prayagraj in 2025 Q2 (Same Day Delivery before 12 PM)
- Network topper (Top CTL) in 'Alexa Your Companion Campaign' with 89.8% Adoption (2023)
- Secured 3rd position in the CDM Territory in the 'Super Striker' CTL Contest (I.H.S. Onboarding Premier League) with final score of 47
- Secured top position (Best in Network) in Prime Day DPOD contest with DPOD ~86% in Week 29 (2023)
- Successfully launched SMD 2.0 at Kanpur (Same Day Delivery before 12 PM)
- Continuously achieved lowest I.H.S. CPS in FY2023 at Kanpur (Network Topper)
- Handled ever highest volume ~12K in a single day at Prayagraj.
- Achieved lowest RTS DPMO in the network in 2023
- Given 2 Consecutive Gold Performances (>90%) in CER (Champs Excellence Review) in 2015
- Awarded for outstanding focus on Team Retention and featuring in 'Zero Attrition Store' list for the quarter July 2015- Sept 2015
- Participated in the IHM Fest 2010 Chef Competition (Continental)
- Part of the Kitchen Team during the IHM Fest 2010 (15th – 19th February)
- Participated in the 8th Chandiwala Hospitality Ensemble-2009 (7th – 9th October, 2009) organized by Banarsidas Chandiwala Institute of Hotel Management & Catering Technology, New Delhi in the following events: Maggi Coconut Milk Powder Culinary Contest, Real Culinary Art Trophy, Californian Prunes Dessert Competition, Golden Crown & Monte Regale Culinary Competition
- Received Gold Medal for securing 90% in XIIth ISCE board
Personal Information
- Father's Name: Mr. Satish Chandra Rai
- Mother's Name: Mrs. Kiran Rai
- Date of Birth: 06/24/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Site Lead
Amazon Transportation Services Pvt. Ltd.
01.2024 - Current
Channel Team Lead
Amazon Transportation Services Pvt. Ltd.
08.2021 - 12.2023
Team Lead
Amazon Transportation Services Pvt. Ltd.
01.2020 - 07.2021
Team Lead
Amazon Transportation Services Pvt. Ltd.
03.2018 - 12.2019
Restaurant General Manager
Pizza Hut (Devyani International Limited)
07.2017 - 02.2018
Restaurant General Manager
Pizza Hut (Devyani International Limited)
07.2016 - 06.2017
Restaurant Manager
Pizza Hut (Devyani International Limited)
09.2014 - 06.2016
Assistant Restaurant Manager
Pizza Hut (Devyani International Limited)
04.2013 - 08.2014
Shift Manager
Pizza Hut (Devyani International Limited)
07.2011 - 03.2013
Executive Trainee
Pizza Hut (Devyani International Limited)
07.2010 - 06.2011
Post-Graduation Diploma in Management (Executive) - Marketing Management
Institute of Management Technology
B.Sc. - Hospitality & Hotel Administration
Institute of Hotel Management, Catering & Nutrition
Higher Secondary - I.S.C.E. XIIth
City Montessori School
Secondary - I.C.S.E. Xth
City Montessori School