Ujjwal Verma
Senior Relationship Manager
Gurgaon
Summary
Dynamic HR and Benefits Operations professional with over 7 years of expertise in employee benefits, health insurance administration, and financial wellness advisory. Proficient in managing extensive client portfolios, coordinating group health policies, facilitating claims and renewals, and ensuring compliance with IRDAI and corporate governance standards. Demonstrated success in aligning client needs with insurer capabilities, driving operational efficiency, and enhancing employee satisfaction across benefits programs. Committed to delivering innovative solutions that support organizational goals and foster a culture of well-being.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Senior Relationship Manager
AU Small Finance Bank
09.2024 - Current
- Portfolio & Financial Management: Manage a ₹128 crore portfolio, delivering personalized financial solutions while ensuring adherence to RBI norms and internal audit controls.
- Customer & Compliance Engagement: Build long-term relationships, ensuring accurate KYC/AML onboarding and proactive risk mitigation across customer interactions.
- AML/CFT Oversight & Escalation: Monitor transactions for financial crime indicators; escalate high-risk cases to LOBCO/LECO and support risk classification and remediation.
- Regulatory Change & Impact Assessment: Interpret RBI/SEBI updates and assess their effect on business workflows; support the implementation of policy/process changes.
- Governance, Controls & Documentation: Align operations with internal control frameworks; maintain audit-ready records and support mapping of processes to regulatory obligations.
- Stakeholder Collaboration & Reporting: Partner with Legal, Risk, and Compliance to address audit findings and contribute to dashboards tracking control gaps and compliance health.
- Recognition & Sales Excellence: Qualified for Zonal Head Drive (Jan & Feb); cross-sold ₹12 crore in financial products and secured ₹20 lakh in life insurance under full compliance.
Process Consultant (Assistant Manager)
Wipro
04.2021 - 12.2022
- Employee Support & Resolution: Assisted Google (US) employees with complex queries on absences, health, and lifecycle benefits through the Workday platform, ensuring timely and compliant resolution within SLAs.
- Workday & HR Process Expertise: Guided users on benefit workflows, leave requests, and employment changes, ensuring data accuracy and adherence to HR operational standards.
- Live Support Pilot Contributor: Selected for the GVC (Google Video Conferencing) pilot to deliver real-time support via live sessions, enhancing user experience and boosting first-contact resolution rates.
Master Customer Care Professional
American Express
09.2018 - 03.2021
- Customer & Card Servicing Expertise: Started as a Customer Care Associate and progressed to Master Certified CCP and Subject Matter Expert in Corporate Card servicing, handling complex client cases and process escalations.
- Business Transition & Process Ownership: Transitioned to the Small Business Services (SBS) vertical, where I supported end-to-end servicing and played a key role in the SBS-ValGen Pilot, contributing to process innovation and client experience enhancement.
- Coaching & Team Development: Promoted to Team Coach, responsible for training new hires and ensuring their certification within 90 days, maintaining quality and compliance standards.
- Recognition & Awards: Received the Best SME/Team Coach Award (2019) for outstanding mentoring, support, and performance impact across service teams.
- Cross-Functional Engagement: Regularly collaborated with internal process, quality, and training teams to drive service improvements and knowledge transfers across teams.
HR Benefits and Customer Experience Specialist
Aon Hewitt / Alight Solutions
07.2016 - 08.2018
- Company Overview: formerly Aon Hewitt
- Specializing in HR Benefits and Customer Experience for clients such as Workday, Cintas, and Rockwell (CNRA)
- Conducted multiple training sessions for new batches, focusing on clients like Cintas and Rockwell
- Represented Aon Hewitt/Alight Solutions in corporate cricket tournaments in Delhi NCR
- Formerly Aon Hewitt
Education
Bachelor in Commerce (Honors) -
College of Vocational Studies, Delhi University
New Delhi, India 07.2013 - 06.2016
XII - Financial Accounting
Air Force Bal Bharati School
Lodhi Road, New Delhi 04.2012 - 03.2013
X -
Air Force Bal Bharati School
Lodhi Road, New Delhi 04.2010 - 03.2011
Accomplishments
- District Level Cricket Player.
- Gold Medal for cricket in the All India Air Force School Championship held at Agra (2011) and Bangalore (2012).
- International Level Football Player, played the All India International Subroto Cup and represented the Air HQ team of Delhi, via AFBBS.
- Played the U-23 and Ranji Trophy for the state of Uttar Pradesh in 2016 & 2017 and also represented Delhi University at Inter-University Level from 2013-2016.
Timeline
Senior Relationship Manager
AU Small Finance Bank
09.2024 - Current
Process Consultant (Assistant Manager)
Wipro
04.2021 - 12.2022
Master Customer Care Professional
American Express
09.2018 - 03.2021
HR Benefits and Customer Experience Specialist
Aon Hewitt / Alight Solutions
07.2016 - 08.2018
Bachelor in Commerce (Honors) -
College of Vocational Studies, Delhi University
07.2013 - 06.2016
XII - Financial Accounting
Air Force Bal Bharati School
04.2012 - 03.2013
X -
Air Force Bal Bharati School
04.2010 - 03.2011
Disclaimer
I hereby declare that all furnished above are true to the best of my knowledge. I am aware that the company can use this data for verification purposes and any material inconsistency identified would have a bearing on my employment, based on the company.
Extra-Curricular Activities
Avid sports enthusiast. District and Inter Delhi University Level cricket player. Represented Air HQ Delhi in the All India Air Force School Championship for three consecutive years. Led the U-19 team in 2012. Holds a Level 'A' certificate from the National Cadets Corps (NCC). Zonal level Athlete in track racing.
Personal Information
Disclaimer
I hereby declare that all furnished above are true to the best of my knowledge. I am aware that the company can use this data for verification purposes and any material inconsistency identified would have a bearing on my employment, based on the company.