Ujwala Kobbichetty
Hyderabad
Summary
Dynamic professional with extensive experience in gold loan operations and cheque transaction management. Proven ability to enhance customer service quality and streamline operational processes. Expertise in loan management and customer relationship management, consistently achieving performance targets and fostering team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager – Gold Loan Operations / Service Officer – Operations
Kotak Mahindra Bank
Hyderabad
12.2018 - 05.2020
- Managed gold loan operations at Hyderabad branches, ensuring compliance with regulatory and company policies.
- Streamlined branch workflows to reduce operational errors and improve turnaround time.
- Oversaw documentation processes to maintain accuracy and efficiency.
- Participated in training sessions to stay updated on service protocols and tools.
- Developed strategies for improving customer service quality.
- Provided customer service and support to clients, responding to inquiries in a timely manner.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Executive → Branch In-Charge
Muthoot FinCorp Ltd.
Visakhapatnam
04.2015 - 01.2018
- Achieved consistent performance targets while managing gold loans and customer transactions.
- Promoted to Branch In-Charge in 2018 due to demonstrated leadership and performance.
- Supervised branch operations and staff, ensuring high standards of customer service.
- Handled customer queries effectively, enhancing overall satisfaction with financial services.
Education
B.Tech - ECE
Avanti Research & Tech Academy
Visakhapatnam06-2014
Intermediate - MPC
Sri Chaitanya College
Visakhapatnam06-2010
S.S.C -
S.F.S. High School Seethammadhara
Visakhapatnam, AP06-2008
Skills
- Microsoft Office proficiency
- Customer service strategies
- Customer relationship management
- Finacle expertise
- Time management skills
- Service improvement techniques
- Loan management expertise
- Documentation accuracy
- Business development knowledge
Hobbies and Interests
- Listening to music
- Cooking
Affiliations
- I have been a sportsperson since childhood, particularly as a throwball player and an athlete.
- interested in arts and crafts
Certification
- I have done workshops on Artificial intelligence and Power BI
Timeline
Assistant Manager – Gold Loan Operations / Service Officer – Operations
Kotak Mahindra Bank
12.2018 - 05.2020
Customer Service Executive → Branch In-Charge
Muthoot FinCorp Ltd.
04.2015 - 01.2018
B.Tech - ECE
Avanti Research & Tech Academy
Intermediate - MPC
Sri Chaitanya College
S.S.C -
S.F.S. High School Seethammadhara
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