Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
Certification
Timeline
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Ujwala Kobbichetty

Hyderabad

Summary

Dynamic professional with extensive experience in gold loan operations and cheque transaction management. Proven ability to enhance customer service quality and streamline operational processes. Expertise in loan management and customer relationship management, consistently achieving performance targets and fostering team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager – Gold Loan Operations / Service Officer – Operations

Kotak Mahindra Bank
Hyderabad
12.2018 - 05.2020
  • Managed gold loan operations at Hyderabad branches, ensuring compliance with regulatory and company policies.
  • Streamlined branch workflows to reduce operational errors and improve turnaround time.
  • Oversaw documentation processes to maintain accuracy and efficiency.
  • Participated in training sessions to stay updated on service protocols and tools.
  • Developed strategies for improving customer service quality.
  • Provided customer service and support to clients, responding to inquiries in a timely manner.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Customer Service Executive → Branch In-Charge

Muthoot FinCorp Ltd.
Visakhapatnam
04.2015 - 01.2018
  • Achieved consistent performance targets while managing gold loans and customer transactions.
  • Promoted to Branch In-Charge in 2018 due to demonstrated leadership and performance.
  • Supervised branch operations and staff, ensuring high standards of customer service.
  • Handled customer queries effectively, enhancing overall satisfaction with financial services.

Education

B.Tech - ECE

Avanti Research & Tech Academy
Visakhapatnam
06-2014

Intermediate - MPC

Sri Chaitanya College
Visakhapatnam
06-2010

S.S.C -

S.F.S. High School Seethammadhara
Visakhapatnam, AP
06-2008

Skills

  • Microsoft Office proficiency
  • Customer service strategies
  • Customer relationship management
  • Finacle expertise
  • Time management skills
  • Service improvement techniques
  • Loan management expertise
  • Documentation accuracy
  • Business development knowledge

Hobbies and Interests

  • Listening to music
  • Cooking

Affiliations

  • I have been a sportsperson since childhood, particularly as a throwball player and an athlete.
  • interested in arts and crafts

Certification

  • I have done workshops on Artificial intelligence and Power BI

Timeline

Assistant Manager – Gold Loan Operations / Service Officer – Operations

Kotak Mahindra Bank
12.2018 - 05.2020

Customer Service Executive → Branch In-Charge

Muthoot FinCorp Ltd.
04.2015 - 01.2018

B.Tech - ECE

Avanti Research & Tech Academy

Intermediate - MPC

Sri Chaitanya College

S.S.C -

S.F.S. High School Seethammadhara
Ujwala Kobbichetty