Ullengula Naveen
Hyderabad
Summary
Apple Certified Technician with 4+ years of experience in diagnosing, repairing, and servicing Apple devices (MacBooks, iPhones, iPads). Skilled in both hardware/software troubleshooting and IT support, including Jamf device management, networking, and system administration. Proficient in GSX for case management and Atlas for continuous training. Dedicated to delivering high-quality service while maintaining Apple’s standards of excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Specialist - Apple
F1 Info Services
Hyderabad
05.2024 - Current
- Performed hardware repairs including display, battery, and logic board replacements on MacBooks and iPhones.
- Conducted advanced diagnostics and troubleshooting using GSX and Apple repair tools.
- Installed and configured macOS and iOS, ensuring seamless device functionality.
- Enrolled and configured Apple devices through Jamf and Apple Business Manager (ABM).
- Assisted users with technical support for software, email, and connectivity issues.
- Maintained service documentation, IT asset inventory, and compliance with Apple standards.
- Consistently achieved high customer satisfaction by providing clear and professional communication.
- Completed Apple training via Atlas to stay updated with latest procedures.
CCE
Aptronix
Hyderabad
01.2021 - 03.2024
- Assisted customers with Apple device service requests and repair process updates.
- Logged cases and repair information accurately in GSX.
- Communicated repair status, warranty information, and solutions clearly to customers.
- Coordinated with technicians and back-office staff to ensure smooth service workflow.
- Maintained high levels of customer satisfaction through professional interaction and problem resolution.
Education
INTERMEDIATE - CEC
Sri Medha V Junior College
ECIL05-2018
SECONDARY SCHOOL -
SHANTHI NIKETAN HIGH SCHOOL
GHATKESAR,RANGA REDDY DISTRICT03-2016
Skills
- Apple Device Repairs (MacBook, iPhone, iPad)
- Hardware Diagnostics & Component Replacement
- macOS & iOS Installation / Troubleshooting
- GSX (Global Service Exchange) Case Handling
- Atlas Training & Certification Compliance
- Jamf Pro / Jamf School – Apple device deployment, configuration, and management
- macOS & iOS Device Enrollment (DEP/ABM integration)
- App Deployment & Patch Management
- Security Policies & Compliance (FileVault, Gatekeeper, MDM profiles)
- Windows & Linux Basics
- Network Troubleshooting (LAN, Wi-Fi, VPN)
- Data Backup & Recovery
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Email & Cloud Configuration (iCloud, Office 365, Gmail)
- Printer & Peripheral Setup
- Helpdesk Support & Ticketing Systems
- Customer Service & Communication
- Problem-Solving & Critical Thinking
- Teamwork & Collaboration
- Time Management & Multi-tasking
Certification
- Apple Technician Certification (Atlas)
- Jamf Device Management Knowledge (Self-learning / Hands-on)
Timeline
Technical Specialist - Apple
F1 Info Services
05.2024 - Current
CCE
Aptronix
01.2021 - 03.2024
INTERMEDIATE - CEC
Sri Medha V Junior College
SECONDARY SCHOOL -
SHANTHI NIKETAN HIGH SCHOOL
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