Uma Maheshwari

Experienced Business Solutions Engineer with four years of success in Product based services (SaaS) with a focus in presale engineering and Product Training. Possess deep technical acumen along with excellent communication and negotiation skills to close deals and drive sales achievements. Worked closely with mid-market and Enterprise customers to identify and solve their most critical business problems. Maintains a flawless portfolio of satisfied customers by consistently addressing all client concerns and carefully meeting all client needs. Primary responsibility is to Support the Sales team in Sales Territory Research, Account Plan data, Understanding and addressing customer Requirements, Customer/Prospect Presentations, Client visit co-ordination, Manage and Respond to RFI, RFP's and packaging proposals along with key stakeholders.

I started at Zoho in 2018 as a New Graduate hire, in the years following I worked in major deliveries of CRM and Zoho One projects for ANZ (Australia New Zealand), APAC (Asia Pacific) and Indian markets concentrating more on Mid Market and Enterprise Clients.

• Self-starter with excellent written, verbal and inter-personal communication skills.
• Thorough knowledge of SDLC, software development tools & its applications to business process
• Worked on Mid Market deal for travel booking platform and their primary challenge was to handle vendor management, Contract management, Lead Management & Conversion, Deal Management, Marketing Management, Survey. The current solution offered is leading to the expansion of additional locations.
• Worked on Enterprise Deal for a Health insurance provider that has around 10k+ employees and 500 branches. They were using inhouse applications for all their process. The applications used were not in line with existing technology and features. Based on initial requirements solution was proposed covering Email/Social Marketing, Call Centre, Survey Management, Lead Management, Sales Management, Renewal Management, Customer Grievance Management, Policy Dispatch, Project Management and consolidated analytics.
• Performed requirements analysis, design, development and test management for the POC, Technical Architecture Diagrams, Functional, Implementation expertise and solution design guidance.
• Estimated, performed feasibility analysis and forecast risks and planned the delivery for new requirements.
• Contributed to each project delivery phase (analysis, development) on Sandbox environments.
• Established myself not only a CRM Expert but also on the Bundle Products concentrating on Finance, Marketing, Collaboration, Analytics and HR Related products.
• Kept updated on Product releases and new feature updates everyday on different ZOHO applications.
• Based on Clients feedbacks and Requirements also suggested new product enhancements
• Mentored of junior consultants, training of clients and internal staff.
• Experience with API integration with third-party providers
• Worked on various deals both Retail and Mid Market which gave me Industry Specific Knowledge. ( Real Estate both Brokerage and Seller accounts, Retail, Finance, Banking, Insurance, Life Science, Engineering )
• Managed a technical team divided between different countries and also developed the technical skills of new joiners ( 12 freshers )
• Worked as a point of contact between the technical team, functional team and the test teams
• Experience in client adoption of the software product and provided product support to the Partners and high profile customers on their enquiries.
  
  

Lead Management in Salesforce

Archana Valluvan (Presales Manager Zoho)

archana.valluvan@zohocorp.com

+91 9003011052

Vinodh Kumar Bulusu (Presales Manager Zoho)

vinodhkumar.br@zohocorp.com

+91 9840125732

Mathan Gunaseelan (Assistant Manager Presales Zoho)

mathan.g@zohocorp.com

+91 9884287855