Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Timeline
Generic

Uma Thakur Jethwa

Bengaluru

Summary

Awarded Employee of the Month at Sherweb, I excel in deploying and managing Microsoft Intune and Azure AD, showcasing strong critical thinking and adaptability. My expertise in PowerShell scripting and resolving complex MDM issues has significantly enhanced client satisfaction and operational efficiency across global projects.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Advisor

Sherweb
Bangalore
06.2024 - Current
  • My experience spans deploying, configuring, and managing Intune for diverse device ecosystems, including Windows, iOS, Android, and macOS platforms, to ensure secure, compliant, and scalable operations
  • On a daily basis, I design and implement zero-touch provisioning workflows using Windows Autopilot and Apple Business Manager, focusing on streamlining device onboarding and lifecycle management to enhance efficiency, security, and user experience
  • My technical proficiency includes creating and managing conditional access policies integrated with Azure AD, implementing endpoint security configurations such as BitLocker, Defender ATP, and app protection policies, and leveraging PowerShell for automation of Intune tasks, compliance reporting, and bulk device management
  • Skilled in troubleshooting complex MDM issues, resolving policy conflicts, and ensuring seamless deployment of LOB apps, Win32, and Microsoft Store for Business applications using tools like Microsoft Intune and PowerShell
  • Integrated Intune with SCCM for hybrid device management, providing centralized control over both modern and traditional endpoints
  • Employee of Month Awarded for client satisfaction

Escalation Engineer

Concentrix
Bangalore
12.2021 - 06.2024
  • As an MDM Consultant, provided in-depth diagnostics and troubleshooting for Microsoft Intune issues, including device enrollment, application deployment, compliance policies, conditional access, and endpoint security, while managing high-priority client tickets and maintaining strong relationships with enterprise customers across APAC, EMEA, and NOAM regions
  • Collaborated cross-functionally to resolve technical issues related to Microsoft Intune and endpoint security, contributing feedback to Product Engineering teams, assisting with incident recovery and escalations, and ensuring compliance with service level agreements and customer satisfaction
  • Created advanced technical content, including knowledge base articles, and developed, deployed, and managed mobile application management and endpoint security policies, ensuring seamless support and optimized customer experience
  • Top Performer - Quarterly Evaluation

Support Engineer

Infinite Computer Solutions
Bangalore
06.2021 - 11.2021
  • Provided expert support for on-premise SCCM environments, handling device configuration, patch management, application deployment, and troubleshooting to ensure the smooth operation of legacy systems while aligning with modern endpoint management solutions
  • Ensuring and monitoring the quality and operation of IT products and services

Technical International Advisor

Resource Square
Bangalore
01.2021 - 06.2021
  • Helping the Australian Government NBN and Telstra to get connect with costumer's area Wi-Fi
  • Installing and configuring hardware and software of Wi-Fi modem
  • Supporting customers by troubleshooting steps over the call
  • Provided expert technical support by troubleshooting customer issues, applying a structured approach to problem-solving, scheduling technician appointments based on availability, and raising IRIS tickets for further resolution and escalation when necessary

Associate

Wipro
Pune
08.2019 - 11.2020
  • Integrated and managed Partner Center REST API solutions for customer account management, order processing, and subscription management
  • Conducted in-depth diagnostics on API-related issues and provided technical support to enterprise customers
  • Experienced API Developer with a strong background in integrating and managing Microsoft Partner Center REST API solutions
  • Proficient in API development, customer account management, and technical support

Education

MA - Education

Savitribai Phule Pune University
Pune
06.2019

BA B. Ed -

Regional Institute of Education
Bhopal
05.2017

Skills

  • Microsoft Intune Administration
  • Mobile Device Management (MDM)
  • Azure Active Directory (AAD)
  • PowerShell Scripting
  • Endpoint Configuration Manager
  • Troubleshooting and Technical Support
  • Windows Autopilot
  • Mobile Application Management (MAM)
  • Microsoft Partner Center API
  • Active Directory
  • Cloud Platform Support
  • DNS, DHCP, HTTPS Protocols
  • Microsoft 365 apps
  • Office 365 Administration
  • SSCM
  • Windows Installer (MSI)
  • NDES
  • System Administration
  • Conditional Access
  • BitLocker
  • Group Policy
  • Research & Continuous learning
  • Interpersonal skills
  • Strong Critical Thinking Skills
  • Adaptability and Flexibility

Certification

  • Maharashtra State Certificate in Information Technology
  • Microsoft Cloud Fundamentals: Administering Office 365 and Intune
  • Microsoft 365 Endpoint Administrator Associate (MD-102) Certification by Microsoft Press
  • Career Essentials in System Administrator
  • Microsoft Copilot for Productivity by Microsoft and LinkedIn
  • Career Essentials in Administrative Professional

Hobbies and Interests

  • Traveling and experiencing different cultures
  • Socializing
  • Art and culture
  • Mindfulness

Timeline

Technical Advisor

Sherweb
06.2024 - Current

Escalation Engineer

Concentrix
12.2021 - 06.2024

Support Engineer

Infinite Computer Solutions
06.2021 - 11.2021

Technical International Advisor

Resource Square
01.2021 - 06.2021

Associate

Wipro
08.2019 - 11.2020

MA - Education

Savitribai Phule Pune University

BA B. Ed -

Regional Institute of Education

Similar Profiles

CREATE PROFILE
Uma Thakur Jethwa