Uma T S
Salesforce Admin/Developer.
Chennai
Summary
OBJECTIVE
After a fulfilling maternity break, I'm eager to leverage my technical expertise and fresh perspective to contribute to an innovative international organization. Committed to driving business success through optimized Salesforce solutions and continuous improvement, I aim to deliver exceptional value and support the organization's global growth objectives.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Officer
ICICI Bank
Chennai
07.2013 - 08.2015
- Contributed to increased sales team efficiency with streamlined lead assignment rules within Salesforce CRM.
- Resolved technical issues promptly and effectively, providing exceptional support to users across the organization.
- Increased customer satisfaction by providing timely and accurate banking services.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Tamil Nadu Zonal Superstar, 2014 – ICICI Bank
Recognized for exceptional performance across the Tamil Nadu region. - Chennai South Zone Outstanding Performer in Customer Relationship Management, 2014 – ICICI Bank
Awarded for excellence in customer relationship management and delivering superior client service.
Education
Bachelor of Science - Computer Science
ST Hindu College
Nagercoil, Kanyakumari District, Tamil Nadu 06.2010 - 06.2013
Skills
Apex Programming
SF Admin
Visualforce
Triggers
LWC
Workflow Management
HTML
Validation Rules
System Administration
User Administration
Certification
Programming in C & C++, A, HCL Academy, IA17449
Coursescompleted
- Salesforce Administrator
- Salesforce Developer
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief. I bear the responsibility for the correctness of the details provided in this resume.
Timeline
Officer
ICICI Bank
07.2013 - 08.2015
Bachelor of Science - Computer Science
ST Hindu College
06.2010 - 06.2013
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