Umadevi Agnur
IAM Analyst
Bengaluru
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Authentication Services Analyst
TCS Pioneer, ITPL
Bangalore
2022.02 - 2024.07
- Responsible for all 2FA/MFA related activities to maintain live service
- Renew certifications for Internet/Intranet facing components
- Handling P1/P2 ServiceNow cases with effective manner before impacting business
- Application integrations and On boarding
- Create and monitoring dashboards on Splunk Monitoring too
- Bug fixing/Minor Enhancement
- Configured MFA policy for delegated admin portal.
- Providing support to testing teams
- Raising and working on CRs for production support activities
- Responsible for DB related activities for MFA enabled services
- Linux - Web logic activities like patching, upgrading, Admin Console activities
IAM Analyst
TCS Pioneer, ITPL
Bangalore
2013.10 - 2019.08
- Handled the ILM (Identity Lifecycle Management) process in access management
- Responsible for all 2FA related activities to maintain live service
- To ensure full & uninterrupted availability of the 2FA service and to resolve any kind of issues faced by the user while accessing applications used with 2FA.
- Coordinates user provisioning and identity management process
- Consistently looks for and suggests process improvement and workflow redesign opportunities within the IAM process
- Assists resolution of customer requests and problems related to system access
- Performs IAM activities that includes: provisioning and maintenance of user accounts in various IT systems, responsible for ensuring accuracy of the access granted
- Created Distribution List (DL) accounts and ensure the right members are in the DL account for proper setup of the DL accounts
- Creating and granting RBAC/LDAP access to the right members
- Resolve all request ticket sent to the department queue on ServiceNow ticketing system
- Creation of user in Active Directory, assigning roles and creation of group OUs
- Completed quality assurance reviews to access accuracy of data and validate results
Oracle DBA
TCS Siruseri
Chennai
2010.07 - 2013.08
- Installing and configuring Oracle on Linux.
- Creation of oracle roles, granting privileges and profiles.
- Create user as per requirement.
- Managing the physical & logical objects of the Database.
- Rebuilding Index to rectify segment fragmentation.
- Check Alert Log errors and make necessary actions to rectify them.
- Adding /resizing data files if required.
- Taking logical backup using Export / Import Utilities.
- Analyzing Tables and Indexes to Rectifying Database Fragmentation.
- Performing Logical Backups through Export and Import Utility
- Creating & Managing Database links.
- Identifying blocking users in application transaction
- Object management & User management
Education
Bachelor of Science - Computer Science
SK University
Anantapur, India 2006.04 - 2009.04
Skills
Identity Access Management, Active Directory, RBAC, Distribution Groups, OUs, MFA, SSO, ServieNow, SAML, Oauth 2.0, OIDC
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Timeline
Authentication Services Analyst
TCS Pioneer, ITPL
2022.02 - 2024.07
IAM Analyst
TCS Pioneer, ITPL
2013.10 - 2019.08
Oracle DBA
TCS Siruseri
2010.07 - 2013.08
Bachelor of Science - Computer Science
SK University
2006.04 - 2009.04
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