UMAIR KHAN
Lucknow
Summary
Responsive Team Leader with expertise in employee management, training, and group leadership. Maintains group safety and strict performance standards with successful monitoring strategies. Dedicated to accuracy and customer satisfaction. Motivated job seeker looking to obtain new, challenging position. Works well under pressure, adaptable, and ready to be strong team player. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Willing to take on any task to support team and help business succeed. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
1
1
Language
Work History
Data Analyst
Ardem data Services
Lucknow
02.2022 - Current
- Shipment data entry and billing in the transport management system for customers.
- Receiving and sorting incoming bill of lading with attention to discrepancies.
- Audits bill of lading to ensure billing requirements are met.
- Accurate data entry between multiple operating systems and reports.
- General knowledge of export import regulations, terms and processes.
- Perform other projects or duties as assigned.
- Performing other administrative functions as directed by Manager
Team Leader
iEnergizer
Gurgaon
06.2019 - 12.2021
- Provide assistance/support to other areas of the business Manage call and email escalation provide accurate Customer feedback regarding products and services Approve, manage, and lead training for team members prepare and present performance appraisals for Customer Service Representatives Manage backorder maintenance
- Anage department expenditures-(office supplies and equipment) Monitored team work, identified safety concerns, and removed hazards
- Managed team recordkeeping and tracked daily production and inventory use for senior management
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work
- Maintained consistent and fair environment for team members with equitable rule enforcement
- Organized schedules and daily assignments for team and leveraged individual knowledge and strengths to maximize team success
- Identified client needs by observing consumers, collecting surveys, and analyzing customer feedback.
Customer Support
Concentrix
Gurgaon
03.2017 - 05.2019
- Handled escalated complex or high-level issues demanding authoritative decisions or resolution
- Kept team updated on relevant offerings and policy changes affecting customers or support processes
- Submitted customer service team tracking orders to distribution team, tracking progress and keeping customers informed of delivery delays
- Delivered top-tier support to customers via inbound and outbound calls, email, or chat requests
- Analyzed data from callers' issues to identify service trends
- Added to knowledge base of process documentation covering diverse customer issues
- Helped new team members learn to navigate technical systems for ordering, account updates, and other actions
- Retained customer loyalty, finding best possible solutions for each issue or concern
- Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems
- Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
Education
M.B.A -
GOEL INSTITUTE OF TECHNOLOGY&MANAGEMENT
B.A(Hons) - undefined
ALIGARH MUSLIM UNIVERSITY
Skills
Complex problem-solvingundefined
Timeline
Data Analyst
Ardem data Services
02.2022 - Current
Team Leader
iEnergizer
06.2019 - 12.2021
Customer Support
Concentrix
03.2017 - 05.2019
M.B.A -
GOEL INSTITUTE OF TECHNOLOGY&MANAGEMENT
B.A(Hons) - undefined
ALIGARH MUSLIM UNIVERSITY
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